VOICE AI AGENTS

Instantly Add AI Agents to Your Contact Center

CommBox brings voice into the same AI framework that already unifies chat, messaging, and automation — giving enterprises one intelligent platform for every conversation.

Voice AI Agents automate everyday calls through human-like, multilingual conversations. Eliminate queues, cut call volume by up to 60%, and deliver always-on service.

Eliminate Call Center Queues

Instant, 24/7 Voice Automation – No Wait, No Repetition. CommBox Voice AI Agents resolve routine calls like order tracking, appointment scheduling, and FAQ inquiries automatically — freeing human agents. Result: shorter queues, faster resolutions, and happier customers.

Deploy Fast - No‑Code Plug & Play Setup

CommBox integrates seamlessly with your existing contact center setup without major infrastructure changes. Scale your call center operations effortlessly, handling more support volume with AI automation instead of additional headcount. More customers served, same support costs.

Identifies Intent, Conducts Human‑Like Conversations

Our AI Agents are trained on your company data to instantly understand customer intent, access your systems, and deliver accurate responses in mulitple langages – all while maintaining full compliance.

Route with a Seamless
AI-to-Human Handoff

Calls that move seamlessly to human agents with a single click – with full conversation transcripts included. AI call summaries for voice bot conversations ensure agents have instant context and clear insights from each interaction so your customers never repeat themselves.

Seamless AI and Live Voice in One Platform

CommBox Voice Bots integrate directly with the CommBox Voice Channel on AWS Connect, combining AI-powered automation with live agent calls in a single workspace. From automated self-service to human-assisted conversations, every interaction stays connected, contextual, and on-brand.

Top Use Cases

Appointment Booking & Coordination
Reduce inbound scheduling calls by 40%

Technical Support Routing
Automate Tier 1 troubleshooting with
instant self-service

Order & Delivery Tracking
Eliminate “Where’s my order?” calls entirely

Complete Voice Automation Platform

According to Gartner, by 2028, “generative AI capabilities, from voice to chat, will be present in 75% of new contact centers.” CommBox helps enterprises get there safely, securely, and at scale. CommBox Voice connects directly to your customer data and workflows so every call becomes part of a unified conversation history shared across chat, messaging, and voice. That means better insights, faster resolutions, and zero silos — all secured under enterprise-grade compliance:

✓ Fully compliant with all automation capabilities and scripts	✓ Multi-language support with intent understanding
✓ Works on top of any contact center (Cisco, Genesys, Avaya)	✓ Enterprise-grade security
✓ CommBox provides number over Twilio technology	✓ Seamless routing to human agents when needed
✓ AI call summaries for voice bot conversations	✓ No changes required to your existing infrastructure

FAQ

What are CommBox Voice Bots and how do they work?

CommBox Voice Bots use conversational AI to automate customer interactions over phone and voice channels. They understand intent, answer questions, process routine requests, and hand off complex issues to live agents when needed. Every bot connects directly to your CRM and business systems to deliver accurate, personalized responses in real time.

How do Voice Bots improve customer experience and call center efficiency?

Voice Bots handle high-volume, repetitive inquiries instantly—reducing wait times and lowering operational costs. When escalation is required, calls transfer seamlessly to human agents with full context, so customers never need to repeat themselves. Enterprises typically see faster resolutions, higher satisfaction, and measurable ROI within weeks.

Can CommBox Voice Bots easily integrate with our existing systems and/or contact center?

Yes. CommBox integrates with leading CRMs, ERPs, and contact center platforms, including Amazon Connect. This allows Voice Bots to access real-time customer data and maintain full continuity across digital and voice interactions. It’s the same unified AI that powers your chat, messaging, and email channels—extended to voice.

How do Voice Bots and live agents work together?

CommBox unifies digital and voice journeys under one AI framework. Customers can start in self-service, move to a live call, or return to chat—without losing conversation history or context. Voice Bots handle routine tasks, while agents focus on higher-value interactions, creating a consistent, connected experience across every touchpoint.

Is CommBox Voice Automation secure and compliant for enterprise use?

Yes. CommBox adheres to SOC 2, ISO, HIPAA, and GDPR standards. Voice data and recordings are encrypted and governed by strict access controls. AI guardrails ensure every response is accurate, compliant, and on-policy, so enterprises can safely deploy Voice Bots at scale while maintaining full trust and transparency.