Agent workspace
Work Smarter, Not Harder
Deliver remarkable customer experiences with our innovative and robust
omnichannel workspace powered by AI and automation
AI at your service
With AI running through our product’s veins, your teams will thrive on cutting-edge technology without the need for expertise. Leveraging generative AI, machine learning, and natural language processing (NLP), you can effortlessly harness user intent, deliver precise knowledge at the perfect moment, and proactively steer the customer journey to deliver exceptional experiences.
Automation done right
Leverage efficient workflows to automate repetitive inquiries and let your teams focus on those important conversations that truly require a human touch. Automatically assign conversations to either an automated agent or a human agent based on behaviour, triggers, and your predefined business rules.
Outcome-driven conversations
The agent workspace is designed to give your agents everything they need for a smooth and enjoyable experience. With access to the right knowledge, templates, history, and intent, every agent can provide accurate solutions in no time. Plus, our robust routing engine ensures efficient agent workflow, keeping both agents and customers happy.
Rich context and personalization
Our inbox empowers your agents to tailor every experience to meet specific customer needs. From selecting the ideal channel of engagement to determining the preferred mode of communication, such as text, video, or voice, our workspace makes it effortless. With access to the right answers at their fingertips, your agents will make every customer feel like one in a million.
Actionable insights
Take control and proactively manage efficiency and service levels with our advanced analytics, intuitive dashboard, reporting, and business intelligence (BI) tools. Access real-time insights for both automated and human agent-led experiences, track key performance indicators, and make data-driven decisions for optimized operations and enhanced customer satisfaction.
Autonomous CX Essentials
Everything needed to realize the full potential of great experience
Simple, yet powerful
Unleash the power of your customer service dream team: humans agents
and automated agents working together for faster resolution. With CommBox,
you gain the ability to take control, adapt with ease, and foster growth.
No more swivel chairs, no more cherry picking.
Seamlessly route conversations to the right agent at the right time, while enabling easier on boarding and agent retention. CommBox enables a stress-free experience that empowers your agents to deliver exceptional customer service.
Pre-integrated with your enterprise business systems, CRM platforms, and third-party applications, while allowing rich customization options to align with specific business needs.
Proactively reach out to customers across any digital channel, sending updates or providing additional information as required. Utilize predefined triggers to automate and ensure timely customer outreach. Stay effortlessly on top of the customer journey and engagement.
Automated experiences, integrated into your systems
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. One to one
communications or mass campaigns made easy with CommBox
salesforce
salesforce
Priority ERP
salesforce
Salesforce
Tech Specs
CommBox Connect is easy to implement, secure and customize to ensure that platform transition and development remain a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API