IKEA customer service is now easy and accessible across all digital channels, ensuring convenience. IKEA not only provides a seamless experience to their customers but also cuts costs and builds stronger relationships.
- Achieved 50% of inquiries received by IKEA through digital channels (non-phone communication).
- Closed 25% of inquiries received digitally using the bot.
- Implemented smart communication on multiple digital channels, including the website, email, and SMS.
- Enabled IKEA with self-service capabilities through bot and CRM integration.
