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Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift...
Self-service support channels such as chatbots, online portals, knowledge base and FAQs are considered crucial...
Lead Generation Metrics. Generating qualified leads is no easy task. With so much raw data...
Excessive Customer Churn. Acquiring new customers will always cost more than keeping the ones you...
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot...
Google has recently released a new customer communication channel called Google Business Messages. This unique...
Customer Journey Map. Do you know what your customer’s journey looks like? If not, you...
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