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GENERATIVE AI EBOOK

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Blog

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The Impact of Generative AI Chatbots on Customer Satisfaction

3min to read

How to get started with AI in 5 simple steps

3min to read

5 business takeaways from packed UK customer service event

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Save Your Agents’ Time and Reduce Customer Service Costs with a Live Chatbot

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Blog

The era of Autonomous Communication is here

Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift...

3 min read

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Blog

Using Telegram as a Customer Service Channel – Why You Should and How to Get Started

Customer Service Channel. Telegram is a great messaging tool that has a ton of benefits...

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Blog

Improving Customer Experience in the Health Sector – Best Practices and Tips

Customer Experience in the Health Sector. In 2020 we’re seeing huge innovation in the health...

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Blog

Customer Retention in the Telecom Industry – How to Do It the Right Way

Customer Retention in the Telecom Industry. The global telecommunications industry had a value of $1.4...

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Blog

Providing Excellent Customer Service through Social Distancing

Customer Service through Social Distancing. Making meaningful connections with your customers can be difficult even...

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Blog

AI and Business Automation During a Pandemic – 5 Things You Can Do to Stay on Top of Your CX Game

Business Automation During a Pandemic. The ongoing Coronavirus crisis has dramatically changed the way we...

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Blog

Customer Survey Questions: Here Are 14 Essential Questions You Should Ask Your Customers

Customer Survey Questions. Thinking of sending out a customer survey? Then you’re in the right...

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CommBox Video Hub

CommBox – Omnichannel Engagement, Automation, AI and ChatGPT, fully integrated into leading CRMs

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CommBox 2023 – Streamlining Communications Across Channels – Level Up Your Customer Experience

01 min to watch

Webinar | Generative AI in Customer Service – Drive cost Savings and Streamline Your Customer Experience

49 min to watch

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