Campaigns & mass communication
Reach Thousands of Customers
in One Click
Skip the spam folder: Engage with customers beyond phone and email on conversational channels that convert. Easily set up outbound campaigns; send bulk messages, personalized offers & notifications, quickly and efficiently.
Launch bulk personalized messages
Easily set up and schedule outbound campaigns with ready-to-use templates. Customize the messaging to fit your brand’s voice, personalize any message, and quickly launch new campaigns on multiple messaging channels such as SMS and WhatsApp, directly from within your CRM.
Keep customers informed with automated notifications
Create custom workflows and trigger personalized notifications, such as back-in-stock alerts, package tracking updates, and scheduled appointment reminders. Send notifications to customers at the right time and on their channel of choice.
AI-powered bots on WhatsApp and SMS for 24/7 availability
Deliver a conversational self-service experience on business messaging and supercharge conversion and revenue growth. From lead qualification to automated renewals, appointment booking, upgrades, and more, effortlessly reach out at the right time and unlock outstanding business outcomes.
Track performance in real-time with BI & Dashboards
View your campaign performance through a single dashboard –
open rates, replies and conversions. Track customer satisfaction
using business intelligence. Get detailed reports and optimize your
messaging and campaigns for future engagements.
All the channels, features & apps
Optimize conversions, efficiency and satisfaction
Business messagingLearn more
24/7 engagementLearn more
Proactive campaignsLearn more
Proactive outbound engagement
Increase conversion and satisfaction by providing contextualized and personalized engagement across the customer journey. With out-of-the-box templates, automation, and AI, you can easily set up outbound campaigns, send bulk messages, and deliver notifications based on customer behavior, triggers, or pre-defined rules.
Deploy campaigns in minutes and manage them with ease, no special skills required. Define your target audience from your CRM and launch your campaign on any preferred digital channel. Track campaign performance and customer engagement with a pre-built dashboard, gaining insights to optimize messaging and achieve better results.
Pre-integrated with your enterprise business systems, CRM platforms, and third-party applications, while allowing rich customization options to align with specific business needs.
Engage with customers consistently in the context of their preferences, activities, and history. When transitioning from an automated experience to a human agent, context is maintained, and engagement is sustained to drive better results.
Automated experiences, integrated into your systems
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. One to one
communications or mass campaigns made easy with CommBox
CommBox Connect is easy to implement, secure and customize to ensure that platform transition and development remain a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API