What America Can Learn From The World’s Most Digital Healthcare System

digital healthcare

After spending 17 years in the United States, my return to Israel three years ago came with an unexpected revelation: the stark contrast in healthcare digitalization between these two nations. While the US healthcare system remains largely voice-centric and process-heavy, Israel has embraced a digital transformation that puts patient convenience at the forefront. The Digital […]

Generative AI: Redefining the Equation of Volume-Cost in Customer Service

Generative-AI_-Redefining-the-Equation-of-Volume-Cost-in-Customer-Service

Generative AI. In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of supply and demand influence prices, that money holds value, and that economies of scale can drive down the cost per unit. These principles form the bedrock of economic understanding. But […]

Create a Culture of Belonging in 6 Steps – Why and How to Get Started

Create a Culture of Belonging in 6 Steps - Why and How to Get Started

Culture of Belonging. We all want our employees to feel happy when they come to work every day. We’ve covered several articles in the past on how happier employees are a great asset to your company. They work harder, they become invested in your success, and they stick around for longer. But what about belonging? Do […]