Why CX Solutions Are Failing to Deliver on Their Promise of True Automation
Hidden Limitations & The Great CX Plateau The customer service industry has reached a critical inflection point. While 90% of businesses believe they’re meeting customer expectations, only 11% of customers report they are very satisfied with their service experiences. There’s also clear agreement on what’s broken: nearly 40% of both businesses and customers report their […]
70 Key Features Released in 2024: Your Wishlist Meets Our Innovation
Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s total of 70 features released in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for […]
What is a Chatbot? CommBox ChatBox, The Best Customer Service Agent
CommBox ChatBox. When doing business related to the sale of products or services on the Internet, it’s natural to use solutions and opportunities that will allow us to operate more effectively and increase sales. New technologies and the chance they offer are a particularly attractive area. Among the available productivity applications, special attention should be […]