From medical personnel, to agents to facilities, Clalit’s entire customer communication is now unified into one platform, led by humans and AI.
Key Use Cases
“We have set a business goal to provide members the best service in the fastest time possible, through a variety of digital channels, mainly WhatsApp, and give choice and personalized attention for every request at a time that is most convenient for members”.
Liora Shechter, VP of the IT & Digital Division at Clalit Health Services
“CommBox gives Clalit complete control over communication with members, turning it into an organization with digital and automated service, but always supervised by human representatives. Clalit is able to reduce wait times, improve satisfaction, and ensure members get the services they need in a more timely manner.”
Eli Israelov and Yaniv Hakim, co-founders of CommBox.
Empower patients to receive various medical services through the channels they normally use such as Facebook Messenger, SMS, WhatsApp and Twitter. Enable members to schedule appointments, refill prescriptions, message doctors, and more.
67% of calls to health centers are left unanswered. With CommBox, you can shift 50% of communications to digital and Improve staff efficiency by 130%, using our AI-powered, omnichannel interface. Provide a unified and efficient experience, backed by a pre-built knowledge base.
CommBox simplifies your work using AI chatbots that understand customers’ intents, removing the hassle of recurring tasks in a seamless and secure process. Utilize our AI and methodologies to drive exceptional experiences across the customer journey and grow your business.