The Customer Service app enables you to build an “inner wall” for private customer communications. Typically used by our customers as “Service” or “Support” tabs on their Facebook pages, this fully customized app can be also used on your websites and mobile applications. By implementing both private and public walls, your public Facebook wall stays clean, since your customers are invited to connect with you directly instead of talking publicly about personal things that should remain private. With this app, your customers will be able to clearly see the statuses of their specific inquires and get notifications each time your representatives address them.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Facebook – Connect your Facebook business page to the customer service app by using Facebook application ID and access token.
Customer Satisfaction Survey – Use customer satisfaction surveys, This feature lets you manage when you send the survey, What will be the possible answers the customer can choose from, and a Thank you response message. A complete solution for all your customer satisfaction needs and all within the Facebook Messenger platform.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story