Theme Channels - CommBox
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Theme Channels


Theme Channels are a generic type of channel that can mix conversations from all other channel types. With this module, you can use these channels to have conversations grouped by theme or subject and not by the module (e.g. Facebook, SMS). Also, this is a good way to have skills or permissions according to the subject or the area, instead of by the channel sources. This is particularly useful for sales, support, etc.

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