YouTube have more than 1 billion users on a monthly basis. YouTube users also run over 3 billion searches monthly, which makes YouTube the number 2 search engine in the world.
Your brand videos should provide value or information that helps ease the customer experience, through the discovery stage to the educational stage of your product or service. Moreover, videos that provide your customers with help and guidance to troubleshoot issues they encounter become a vital part of your customer service tools through the YouTube platform.
The CommBox YouTube app allows you to control your YouTube channel, view your customers ‘ comments and reply.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story