fbpx

Case Studies

Bezeq

Bezeq, the largest telecom company in Israel, uses CommBox as part of its digital transformation and reduces the load on its call centers

Bezeq is an Israeli telecommunications company. It offers a range of telecom services, including fixed-line, mobile telephony, high-speed Internet and transmission. The largest telecom company in Israel, Bezeq employs more than 15,000 professionals.

The Challenge

Bezeq, which provides customer service and support to both private and business customers, wanted to manage communications with its customers more efficiently, so instead of waiting on the phone, customers will be able to receive a swift response via their preferred digital channel – the one they are currently using.

The Solution

Bezeq quickly implemented CommBox’s platform, which enabled it to easily and centrally manage the company’s customer communication channels.

Bezeq chose to use CommBox for its email, chatbot, and all of its social media pages at Facebook, Twitter, YouTube and Instagram.

Using CommBox’s flexible configuration and ready APIs, integration with Bezeq’s operational systems was done easily by CommBox’s team.

The Results

CommBox’s system was implemented successfully and it currently manages service, support and sales processes for both of Bezeq’s business and private customers.

According to Itamar Harel, VP, Private Customers Division at Bezeq: “In order to serve our customers better and provide them with value that is relevant to their needs, we must continue to be up-to-date and at the forefront of technology. Our cooperation with pioneering start-ups such as CommBox enables us to maintain freshness and innovation, with the customers making the most of it.”

Learn why customers choose CommBox for their customer communications.

Request a Demo