Lubinski Group, driven by market demand, focused on delivering top-notch customer service and sales experiences as their key differentiator. With a 24/7 conversational self-service experience available on popular digital channels, they achieved exceptional customer satisfaction and witnessed a significant increase in sales win rates.
The Lubinski Group is a prominent player in the automotive industry, recognized for its quality vehicles, customer service, and extensive dealership network in its market. With a strong emphasis on delivering personalized car buying experiences, the group has established itself as a trusted name associated with automotive excellence in its market.
Automotive
WhatsApp, Email, Contact us, CRM
Customer service
Small size (1 – 500)
Automotive
WhatsApp, Email, Contact us, CRM
Customer service
Small size (1 – 500)
Clearly capturing demand and managing customer requests to support Lubinski’s business growth, the company aimed to:
Being available 24/7 and delivering personalized experiences means Lubinski with CommBox is always ready to meet customer demands across all touchpoints, leaving no prospect or customer waiting.
Prospecting and sales:
Customer Engagement:
Customer Service:
With a fresh, innovative approach and CommBox’s expertise in digital engagement, automation, and rich experience across digital channels, Lubinski successfully enhanced service and sales agent productivity, improved customer satisfaction, and continued to thrive in a competitive market.
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