Answering customer requests and resolving interactions in a timely manner is the foundation of providing an excellent customer support. Focus on Tweets to your account, brand mentions, product mentions, common misspellings of these terms, and relevant keywords. It’s also important to look and reply to direct messages. Each of these events provides an occasion to engage with customers and build better relationships within the Twitter platform.
The CommBox Twitter module allows you to efficiently control your Twitter accounts and to tweet directly from the smart inbox, as well as to reply to your customer tweets and mentions, and respond to their Twitter’s direct messages.
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What's more?
Message templates
Create custom message templates and respond faster to customer’s queries, eliminate repetitive tasks, and always stay consistent. This is a great way to greet customers and answer common queries without letting your customers waiting.
Auto assignments
You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
Privacy & security
You can manage how to receive media files through WhatsApp, Upload files also for the agent side, and discard sensitive data.
Bots & Automation
Automate what can be automated by building AI-powered WhatsApp chatbots. Use bots to take the load off your agents and resolve customer interactions using the latest automation features through the WhatsApp messaging app.
Auto messages
You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.You can now send automatic auto-messages after user first message, to give an instant response via WhatsApp. Customize the message according to your business specific use case.
Split conversations
in private messages through WhatsApp it is possible to set that after 24 hours with no communication from the customer’s side, the conversation will be marked as “resolved”, and any communication from the customer’s side after that will be considered as a new conversation.
Media template messages
Respond to customer queries fast using media template messages. Customize any media type and use it as a template message according to your customer needs.
Stickers
This new feature allows you to send and receive stickers as a message when using the WhatsApp API for customer communications with CommBox.