Customer experience analytics
The right data, anytime. Uncover invaluable insights for your business.
Empower your decision-making process with a continuous stream of relevant and
timely information, to make informed choices that drive growth and success
Real-time dashboards for all interactions
Use out-of-the-box or build your own customizable dashboards to monitor all engagements, teams, agents, SLAs, and more, with the added benefit of easily sharing them across the organization. Leverage tens of leading KPIs to quickly identify areas for improvement, enabling timely decisions and enhancing customer experiences.
The power of BI within CommBox
Make data-driven decisions by analyzing historical data like customer
satisfaction scores, agent performance, and service response times.
Leverage BI to identify trends, patterns, and areas for improvement, while customizing colors, views, and filters to meet your specific needs.
Easy to measure and compare
Utilize our reporting and dashboards to measure and compare every aspect of your operations, be it across different channels, diverse teams, or human and automated agents. Gain valuable insights that empower data-driven decisions, optimize operations, enhance customer satisfaction, and drive continuous improvement.
CX Analytics Essentials
Everything needed to realize the full potential of a great experience
Inbound and outbound reports
Satisfaction and efficiency dashboardsLearn more
Real-time & historical data
CommBox simplifies complex operations
Empower your CX teams with the power of advanced analytics, enabling them to
gain valuable insights and make data-driven decisions for delivering exceptional
Analyze comprehensive data from various channels including business messaging, chat, social media, and more. Gain unified insights into customer behavior, preferences, and interactions across the entire
Pre-integrated with your existing systems and platforms, ensuring a seamless flow of data and faster time-to-market, enabling you to leverage valuable business data, drive meaningful insights, and make informed decisions.
Actively monitoring customer interactions, feedback, and performance metrics in real-time to identify issues or opportunities for improvement before they impact your customer’s experience.
Integrated business data and analytics
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. One to one
communications or mass campaigns made easy with CommBox.
CommBox Connect is easy to implement, secure and customize to ensure that platform transition and development remain a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API