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Automation & Generative-AI

Leverage AI chatbots, custom workflows, ChatGPT and more

Unified Agent Workspace

Connect agents across channels to offer an omnichannel experience

CommBox Platform

Tailor CommBox to your needs with complete client-level customization

Messaging & Campaigns

Engage thousands of customers in a single click

Reporting & Analytics

Make informed decisions with dashboards and reports

App Center

Integrate seamlessly with every channel, system & app

CommBox Era AI

Leverage Generative AI to boost automation and & agent efficiency

Solutions

CommBox for Digital Service

Provide exceptional service across all digital channels with humans and AI bots

CommBox for Sales & Marketing

Streamline acquisition, lead generation and customer engagements to win every deal

CommBox for HR

Win top talents with AI-powered digital engagement

Industries

Telecom

eCommerce

Insurance

Healthcare

Financial Services

Automotive

Logistics

Hospitality

Utility

Education

Government

TOP FEATURES

Shift call volume to digital

24/7 self-service

Appointment scheduling

Lead qualification

Blog

All the latest trends and innovations in CX automation

Help Center

Read our product releases, guide and tech specs

Press Room

News articles, press releases and more

Customer Stories

Read how leading brand grow with us

Developer Center

All tools, information and APIs

Webinars & eBooks

CX best practices straight from the experts

GENERATIVE AI EBOOK

Read the guide and leap into the new era of AI customer service

AI & AUTOMATION

Harness the latest AI innovation

Use built-in Generative AI & automation to empower agents with improved, automated responses, and your business with the ability to instantly create chatbots from existing business knowledge, radically increasing operational efficiency.

Make your customer service radically efficient

Automate repetitive inquiries to resolve a huge percentage of customer communications, radically reducing cost and focusing human agents on more urgent, impactful and high-value tasks. With user-friendly templates, an intuitive interface, and easy-to-train intent, you don’t need to be an AI expert to leverage automation and see incredible time and cost reductions.

Empower your agents with Generative AI

Use automated conversation summary and suggest, improve or complete response to help agents provide better, standardized responses quickly, saving agent time every day. Connect instantly to your organization’s knowledge – structure or unstructured data, website, knowledge base, existing business rules – to instantly create a chatbot that serves existing information in conversational manner.

Offer 24/7 service across all channels

Improve CX by offering around-the-clock customer support across any digital channel, including web chat, mobile apps, social media platforms, business messaging, SMS, voice and more. Customers enjoy an exceptional user experience as self-service and automated agents are available 24/7, common tasks are streamlined, and wait times for human agents plummet. Agents benefit from the ability to capture business anytime, anywhere.

Understand customers at a glance using AI

Leverage AI to improve the customer and agent experience by giving agents an omnichannel platform to quickly understand intent, see history for context, and personalize the customer experience. Empowering brands to create AI-powered, hyper-personalized experiences greatly improves customer satisfaction rates, conversion rates and lifetime value.

Quick implementation with out-of-the-box tools

Everything needed to realize the full potential of delivering exceptional customer experiences:

Generative-AI

Intent Engine

Conversational Studio

User Behavior Triggers

Business
Messaging

Generative-AI

Intent Engine

Conversational Studio

User Behavior Triggers

Business Messaging

Simple, yet powerful

CommBox AI & automation engine is designed to leverage the most recent innovations allowing brands to easily step into the world of autonomous communications.

No-code automation

Enabling CX professionals to automate customer
communications and streamline processes without
the need for extensive coding knowledge or skills.

Out-of-the-box integrations

CommBox revolutionizes customer communication by leveraging Large Language Models (LLMs) and generative AI. Through contextually aware and personalized interactions, our solution elevates the quality of customer experiences while saving time and money.

Generative AI

Pre-integrated with your existing systems and platforms in order to ensure you have a seamless flow of data, fast time-to-market, and the ability to leverage valuable business data. With business data from all your systems in intuitive BI dashboards and reports, your brand can gleam more meaningful insights and make informed decisions.

Automated experiences, integrated into your systems

Stand out from the crowd by tailoring experiences on your customers' channel of choice, leveraging business data to reach higher conversions and satisfaction. On-to-one communications or campaigns are made easy with CommBox.

Tech Specs

CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.

Smart and effortless: check out
CommBox’s AI & automation.