It is widely known that Instagram is a powerful tool for lead generation and driving sales, but it’s also a powerful and super vital tool for your customer service. However, trying to manage all of your business comments, direct messages, and replies can be a major challenge and time-consuming.
CommBox Instagram module allows you to connect your Instagram accounts, view your customer comments and reply to them from the smart inbox.
Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story