It is widely known that Instagram is a powerful tool for lead generation and driving sales, but it’s also a powerful and super vital tool for your customer service. However, trying to manage all of your business comments, direct messages, and replies can be a major challenge and time-consuming.

CommBox Instagram module allows you to connect your Instagram accounts, view your customer comments and reply to them from the smart inbox.

What’s more?

Auto assignments – You can enable auto-assign of conversations to agents by several parameters like workload, skill, permissions, etc. Additionally, you can allow agents to associate responses, and assign the conversation to the last agent.