Modules:CommBox's SLA module allows you to define the time periods for the first response and for the second and above response to the inquiries of the customers. The module also allows you to define the percentages amounts for warning and critical levels of the primary SLA and the secondary SLA.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.
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