With CommBox’s omnichannel platform, Hispanos Services successfully improved their agents’ productivity by streamlining customer requests on digital channels, resulting in a better customer experience.
Increase in
customer satisfaction
Calls shifted to
digital channels
Increase in agent productivity
Hispanos Services is a leading tax and insurance provider in the United States, specializing in the Hispanic population. They offer tax preparation, insurance services, translations, notarization, company registration, realtor services, payroll, and bookkeeping.
Insurance
WhatsApp, Facebook messenger, Instagram, Email
Small size (1 – 500)
Hispanos Services aimed to provide a great experience by efficiently resolving customer requests
To maintain high customer satisfaction during rapid growth, Hispanos Services integrated CommBox as their omnichannel customer communication solution. This move was a logical choice, and CommBox proved to be the right fit for their needs.
The implementation of Commbox revolutionized Hispanos Services’ customer service and experience. Its smart integration capabilities seamlessly integrated into their operational systems.
CommBox now supports Hispanos Services across multiple endpoints and digital channels such as WhatsApp, Chat, SMS, email, and social media, enabling fast and effective customer service. This availability 24/7 through digital channels ensures customers can reach out at their convenience.
Additionally, Hispanos Services utilized CommbBx’s automation features to empower their sales and customer support teams with advanced capabilities. These automation features are now implemented at various levels, benefiting employees, customers, and partners.
“CommBox is great for multilingual customer service, increased our customer satisfaction by 20%”
President, Hispanos Services
CommBox seamlessly integrated with all of Hispanos Services’ operational systems, including sales and customer support teams, leading to significant achievements for the company:
PRODUCTS
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PRODUCTS
SOLUTIONS
INDUSTRIES
RESOURCES
© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.
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