The power of AI in customer service
Artificial Intelligence is one of the areas of interest that is being studied in great capacities in this digital era. In the sphere of computer science, artificial intelligence is used to complement native intelligence inherent in every human being for the purpose of bringing perfection to the execution of work processes. In other words, artificial intelligence draws heavily from the way human intelligence works. Products of automated technology have memory, thinking skills, and other cognitive components that humans have. In fact, there is a branch of AI that focuses on making emotionally-smart machines. In that way, affective, cognitive, and psychomotor components of the human mental processes are mimicked in the design of Artificial Intelligence products.
Find out how AI is served in customer service and what the future holds for AI developments in customer service.