Nowadays, direct messaging applications, such as WhatsApp, have become an important tool for achieving customer satisfaction. WhatsApp is the most popular direct messaging app in the world and should be used by any business to better serve customer needs and be available through this popular channel.
The only solution available to use the WhatsApp in order to provide customer support was via WhatsApp Web application, where it was possible to assign the channel’s interaction to just one person.
CommBox allows you to connect your WhatsApp account as a channel. Receive and send messages. Manage your calls from the system in an orderly manner. The WhatsApp channel will bring you closer to your customers, both in the sales and customer service level.
We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.Read full story