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Customer ExperienceAmazon ConnectanalyticsArtificial IntelligenceChatbot support
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CommBox Recognized as Leaders and High-Performers in the CX Market by G2
We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to our customers and the positive reviews we received. Read more
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Asynchronous Communication, Automation, Autonomous Communication, Business Messaging, Call Center, CES, Chatbot, Conversational AI, CSAT, Customer Communication, Customer Service, CX, FCR, NPS, Self ServiceCX Redefined: Evolving Beyond Self Service to Business Messaging
Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a lot less patience and if your self-service site or app does not answer their questions within a few seconds, you’ve lost them forever. A bad self-service user experience can leave a customer […] Read more
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How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you up at night. Instead of focusing on strategic business initiatives, you find yourself stuck in the non-stop operational wheel of hiring, training, and retaining your service agents. At the same […] Read more
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Automation, Chatbot, ChatGPT, Commbox, Conversational AI, Customer Communication, Customer Experience, CX
ChatGPT for Customer Communication — Scaling Your Business with CX Automation
Read the BlogChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive tech tool has created. There are claims that ChatGPT will revolutionize everything from coding to content writing to customer support. And that’s in its current form. ChatGPT’s creator, OpenAI, is already showing off […]
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5 Causes of Excessive Customer Churn and How to Handle Them
Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. But that’s often […] Read more
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Chatbot, Commbox, Customer Service, customer support, email, livechat, omnichannel communication, phone support, wixStartups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good […] Read more
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Commbox, Customer Service, Google, Google Business Messages, Google Business Profile, Google Chatbot, Google My Business, omnichannel communicationGoogle Business Messages – The Complete Guide
Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. And there’s a lot more to it. In this guide, we’ll discuss the very basics of Google Business Messages […] Read more
