Customer Service
Self-Service on Messaging
Sales & Marketing
What our customers have to say on G2
CommBox’s unified CX platform empowers agents to manage all omnichannel messaging communications throughout the entire customer lifecycle with advanced analytics, conversational AI, and an intuitive interface, while keeping the human digitized touch. Scale your business and engage with your customers from each step of the journey.
Trusted by Industry Leading Companies
CommBox Platform Features
Digital Engagement
Engage with customers across every touchpoint. Boost customer retention and growth through personalized experiences.
Unified Agent Workspace
CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and AI-powered conversations are in one place, making SLA compliance, assignments, tagging and routing super smart and easy.
Robust Automation Driven by AI
With the CommBox 50-50™ approach, you can automate 50% of repetitive inquiries and tasks using AI and intent-driven engagement to minimize communication costs, maximize customer satisfaction, and drive more revenue.
BI and Analytics
Gain valuable inisght and keep track of all the KPIs that matter such as CSAT and NPS with CommBox Business communication dashboard and analytics. Make smarter data-driven decisions based on actual customer behavior to lower operating costs and provide a frictonless customer journey from the first conversation.
Seamless Omnichannel Integrations
CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.