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- Customer Service
Startups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good… Read more
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What is a Customer Journey Map and Why Do You Need One?
Do you know what your customer’s journey looks like? If not, you need to create a customer journey map. A customer journey map visually represents how customers interact with your brand. It shows the different stages of the customer’s experience, from when they first hear about your product or service to when they become a… Read more
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9 Customer Retention Strategies to Use in 2022
For a business to be profitable, it is important to be able to attract customers. You can use different channels and ways to find buyers. Engage the best marketers. But it won’t matter if you don’t use customer retention techniques. This is an excellent method that will allow you to save your promotion budget and… Read more
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9 Advantages of Customer Service Chatbots
Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. These are automated systems that allow companies to interact optimally with users. They completely changed the system of business communication and made it more convenient for both parties. More than 35% of users want chatbots to… Read more
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How to Boost Sales with WhatsApp Promotional Messaging
Promotional WhatsApp Campaigns are one of today’s most efficient marketing tools. Over 50 million businesses use the WhatsApp Business platform to offer their products and services to more than 2 billion consumers, and the numbers are constantly climbing. And with its growing market dominance, it’s time for businesses to adopt WhatsApp as a primary communication… Read more
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5 Steps to Audit Your Customer Service
As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about how you and your… Read more
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Omnichannel Communication: A Winning Strategy for Customer-Centric Brands
The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose. In fact, the latest research from Qualtrics and ServiceNow revealed that of… Read more
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CommBox for Sales: How to Get More Leads and Boost Conversions with a Smart Customer Communication Solution
Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. This article will share interesting facts about sales and provide essential tips on getting more leads and boosting… Read more
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