Tag: omnichannel communication

Blog

Experience the new world of autonomous communication.

Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]

“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall… Read more
Customer Experience
5 Causes of Excessive Customer Churn and How to Handle Them

Acquiring new customers will always cost more than keeping the ones you already have. Not to mention that upselling products to your existing customer base is much easier. That said, growing and keeping a loyal customer base is key to achieving success. This translates to reducing customer churn as much as possible. But that’s often… Read more
Customer Service
Startups: How To Choose The Right Customer Service Channel

Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot to think about. But behind the buzzwords – the metrics, the math, the marketing – there’s one good, old-fashioned principle that underpins every successful business in the world. Customer service. Because keeping your customers happy isn’t just good for your karma. It’s good… Read more
Google Business Messages – The Complete Guide

Google has recently released a new customer communication channel called Google Business Messages. This unique channel allows consumers to converse with businesses and organizations directly from Google Maps or search results while enjoying a seamless experience. And there’s a lot more to it. In this guide, we’ll discuss the very basics of Google Business Messages… Read more
Google Business Messages: Get Started With CommBox

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches (35%) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits. In today’s digital… Read more
5 Steps to Audit Your Customer Service

As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls. It’s about how you and your… Read more
Omnichannel Communication: A Winning Strategy for Customer-Centric Brands

The pandemic changed customer behavior and expectations. In the digital-first mobile-driven era, businesses and marketers, in particular, are required to focus on seamless customer behavior as never before. In a highly competitive landscape, literally, you live up to customer expectations or you lose. In fact, the latest research from Qualtrics and ServiceNow revealed that of… Read more
CommBox for Sales: How to Get More Leads and Boost Conversions with a Smart Customer Communication Solution

Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. This article will share interesting facts about sales and provide essential tips on getting more leads and boosting… Read more
10 Tips for Creating a Great WhatsApp Business Chatbot

WhatsApp is one of the world’s most popular messaging apps. Over 2 billion users across 180 countries use WhatsApp to communicate with people or businesses. Today, over 50 million businesses worldwide offer services and products using the WhatsApp Business platform. WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly… Read more
Work From Home: How to Collaborate Effectively With Your Remote Teams

You likely won’t be shocked to hear that a lot of us are working remotely right now. In 2022, it is estimated that about 26% of all employees will be full-time remote workers, according to research from Upwork. While Covid-19 has obviously been a big driver, this isn’t a short-term trend. Indeed, that same study… Read more