Launch your GenAI bot in 5 mins See it in action

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AI Omnichannel Customer Communications Platform

Harness automation and AI to deliver unmatched customer experiences across digital channels, while keeping humans in the loop.

57%

Inquiries resolved automatically

>60%

Calls routed to digital channels

35%

Reduction in operational costs

92%

Customer satisfaction rate

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CommBox has been a game-changer. By combining conversational AI bots and digital human support, we’ve automated 50% of tasks on digital channels. Highly recommended!“

Galit Karadi, CEO at Brimag Service

Support customers 24/7 on digital channels from one conversational AI platform

Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.

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Resolve over 50% of inquiries with conversational AI bots

Radically increase efficiency by resolving issues faster with conversational AI via WhatsApp or any other channel. Automate common inquiries with AI chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.

Empower agents with an AI-driven workspace

Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.

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See what AI-infused Customer
Communications can do.

Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.

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Robust Agent Workspace
designed for productivity

Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.

Automations to streamline
tasks, offer self-service

Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.

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Actionable analytics and reporting

Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.

Business integrations for flexibility and extensibility

With fast implementation and out-of-the-box integrations, immediately connect to your existing business infrastructure. CommBox’s flexible platform and no-code technology allows users to easily create custom business workflows and drive personalization – giving agents and consumers the information they need, when and where they need it.

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Brands deliver exceptional experiences with CommBox

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Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps

Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.

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IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot

The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.

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LOGO BRIMAG ONLINE commbox

Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales

The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.

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Clal Insurance AI-bot squad automates 57% of requests via WhatsApp

With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.

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HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation

The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.

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9 Pelephone logo COMMBOX.

Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp

The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.

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Clalit-omnichannel-communication-service- commbox
Clalit-logo- commbox

Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps

Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.

7 IKEA omnichannel-communication-service- commbox
15 IKEA logo commbox

IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot

The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.

1 Brimag-omnichannel-communication-service commbox
LOGO BRIMAG ONLINE commbox

Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales

The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.

2 CLAL-omnichannel-communication-service-commbox
CLAL-INSURANCE-LOGO- commbox

Clal Insurance AI-bot squad automates 57% of requests via WhatsApp

With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.

HFD-OMNICHANNEL-COMMUNICATION-DELIVERY-AUTOMATION
4 HFD LOGO commbox

HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation

The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.

9 PELEPHONE-omnichannel-communication-service-commbox
9 Pelephone logo COMMBOX.

Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp

The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.

Autonomous CX Resources

Discover how ChatGPT is capable of transforming customer experience (CX).

The step-by-step journey your business needs to take in order to effectively implement AI.

Manage call center challenges effectively. Free up your agents and focus on strategic initiatives.

Top Rated Customer Experience Leaders on G2

CommBox on G2 - Top Rated Customer Experience Leaders

Experience a new dimension of
customer communication.

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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