Customer Service

Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them.
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Business Automation

Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features.
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Lead Generation & Sales

Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools.
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One Powerful Platform

One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

Trusted by Industry Leading Companies

CommBox Platform Features

Connect

No longer just a call center management software! Easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.

Email & Messaging
Social Media
Online Chat & Web Apps
Video Chat & Web Call
Voice
WhatsApp
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Communicate

The most symphonic customer management system for teams. CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.

Smart Inbox
Team Collaboration
Forms and Co-Browsing
Agent Routing
Knowledge Base & Canned Responses
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Automate

A true omnichannel platform packed with advanced AI capabilities and latest automation features. With CommBox you can automate and shorten a large chunk of your business processes naturally.

AI Powered Omnichannel Chatbot
Understanding Customer Intentions
Automation Rules Triggered by User Behavior
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Measure

Our customer service management software is equipped with analytics and reporting system allowing you to monitor every aspect of your communications, optimize your entire workforce to make better decisions and save in operational costs.

Powerful Dashboard
Customer Service Insights and Analytics
Satisfaction Surveys
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What our customers have to say


Chen Cohen, Public Inquiries Manager, BRIMAG

"CommBox's chatbots and automation rules allowed us to reduce our wait times dramatically. We can now reply faster and better serve our customers by redirecting calls to a smart chatbot and live support agents. Since shifting to CommBox, our customers' and staff’s happiness skyrocketed".


IKEA


"CommBox created a chatbot that offers multiple services and actions in a chat. Customers can simply message the bot and receive all the information they need whenever convenient for them — no need to contact live phone support, saving our customers valuable time".


Tal Galon, F.R.C Manager
Fattal Hotel Group

"Since the emergence of Covid-19, there has been a surge in hotel demand that has flooded our contact centers with calls. CommBox allowed us to reply to our guests through WhatsApp, Messenger, and other digital channels and efficiently manage all hotel orders while offering the best hospitality at fair costs".


Avi Ben Harush, Technologies & Patient Experience Manager Maccabi Healthcare Services

"Signing documents was time-consuming before using CommBox. Our support teams had to guide patients throughout every process. Connecting with CommBox allowed us to send personalized forms and sign patients remotely across digital channels. Today, we don’t need to scan papers – data is automatically transferred from all service channels to our CRM. Our customers are happier, our representatives are super-efficient, and we’re a more environmentally friendly healthcare organization".


Rinat Russo, Call Center Manager, Israel Nature and Parks Authority

"Commbox is a super-efficient, easy-to-use platform! Our agents can quickly respond to people on multiple channels like email, WhatsApp, and Facebook and receive images, audio, locations, and documents, all in one place. CommBox is a definite service upgrade, and we’re proud to be the first among government offices to be using this platform".


Barak Hen, Customer Service Manager, Smart School


"Using WhatsApp API via CommBox reduced our incoming calls from customers and allowed us to engage with them across all digital channels. Our client service has never been more fantastic".


Eliran Harari
Customer Support Manager
Burlington English School

"Adopting CommBox allowed us to divert a mass of calls to digital channels and manage them efficiently in one place. As a result, we shortened our waiting times and increased our customer satisfaction. The platform also allowed us to track our agents’ performance and make decisions based on accurate business data. CommBox lets us deliver an exceptional customer experience while constantly adapting and upgrading its capabilities in response to market change".



Clal Insurance & Finance


"CommBox’s chatbots for WhatsApp help us deliver professional and immediate assistance to our customers in various areas 24/7, also at night when our call centers are closed".

Seamless Omnichannel Integrations

CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.

Build the customer experience
you always wanted

Surprise!
We have rebranded

Thank you BumpYard. Hello CommBox

Say hello to CommBox.io, the intelligent customer communication center for live and automated interactions.

We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.

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