Automate Customer Service with AI agents
that actually resolve - Not Just Respond
Top-rated Industry Leader
Everything you need in one solution
Use a single inbox across channels
One inbox for all your customer communications, across all channels – WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice – while keeping customer context such as history, sentiment, segmentation and more. Seamlessly auto-assign conversations, collaborate, and alternate between channels.
Launch AI agents
Instantly build AI agents that can resolve any customer inquiry, across any channel. Automate complex tasks with a no-code workflow builder and rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
Leverage embedded AI tools
Supercharge chatbots and human teams with AI tools to automate tasks, like conversation summary, and greatly enhance productivity. Provide context-related canned responses drawn exclusively from brand knowledge to improve agent responses and standardize care.
Send campaigns over WhatsApp & SMS
Envie mensagens personalizadas pelo WhatsApp e SMS a milhares de clientes com um único clique. Segmente os públicos-alvo ideais por listas e programe o envio para o momento mais adequado.
Optimize with analytics
Painéis em tempo real para uma tomada de decisões baseada em dados. Acompanhe conversas, SLAs, a produtividade dos bots e dos agentes, campanhas e a satisfação do cliente. Analise em detalhe e obtenha informações detalhadas em segundos.
See what's possible: Customer stories
Cuidados de saúde
"47% of requests are resolved automatically through self-service with a 28% increase in customer satisfaction". Gil Ruda, Head of Digital.
With 5.2M customers and 1,000 clinics across 14 hospitals, Clalit Health uses DM and an AI agent to automate nearly 50% of patient engagement.
Eletrónica de consumo
7.6X Customer Acquisition: Altshuler Horizon boosts sales with AI-driven automation
The leading financial services provider streamlines lead qualification and customer acquisition across messaging channels, resulting in a 540% increase in lead capture, X7.6 sales, and a 20% reduction in operational costs.
Seguros
Clal Insurance's AI-agents automate 66% of requests over DM messaging
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
Logística
“We automated 85% of requests, improving SLA by 98%, CSAT by 58%, and reducing agent costs by 35%". Bar Sol, Head of Customer Service.
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
"47% of requests are resolved automatically through self-service with a 28% increase in customer satisfaction". Gil Ruda, Head of Digital.
With 5.2M customers and 1,000 clinics across 14 hospitals, Clalit Health uses DM and an AI agent to automate nearly 50% of patient engagement.
7.6X Customer Acquisition: Altshuler Horizon boosts sales with AI-driven automation
The leading financial services provider streamlines lead qualification and customer acquisition across messaging channels, resulting in a 540% increase in lead capture, X7.6 sales, and a 20% reduction in operational costs.
Clal Insurance's AI-agents automate 66% of requests over DM messaging
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
“We automated 85% of requests, improving SLA by 98%, CSAT by 58%, and reducing agent costs by 35%". Bar Sol, Head of Customer Service.
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
Why CommBox is different
Automação avançada
Automate complex customer requests - from first contact to final solution - so you can radically scale your service.
Implementação rápida
Launch in just days. Build-in integration and no-code automation - without expensive developers or consultants
Segurança de nível empresarial
The highest level of security, privacy, and compliance to safeguard data and ensure safe AI adoption.
Integrações incorporadas
Our solution integrates seamlessly with your business systems, like CRM, with customer workflows and API availability.
Gil Ruda, Head of digital at Clalit Health
Built-in integrations for complete flexibility
Enterprise-grade Security
See how AI automation
improves your service