Automate Customer Service with AI agents
that actually resolve
Go beyond basic chatbots to true end-to-end resolution. Deliver secure, fast, and personalized service across all channels, from one customer engagement platform.
Top-rated Industry Leader
See what's possible: Customer stories
Healthcare
"47% of requests are resolved automatically through self-service with a 28% increase in customer satisfaction". Gil Ruda, Head of Digital.
With 5.2M customers and 1,000 clinics across 14 hospitals, Clalit Health uses DM and an AI agent to automate nearly 50% of patient engagement.
Consumer Electronics
7.6X Customer Acquisition: Altshuler Horizon boosts sales with AI-driven automation
The leading financial services provider streamlines lead qualification and customer acquisition across messaging channels, resulting in a 540% increase in lead capture, X7.6 sales, and a 20% reduction in operational costs.
Insurance
Clal Insurance's AI-agents automate 66% of requests over DM messaging
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
Logistics
“We automated 85% of requests, improving SLA by 98%, CSAT by 58%, and reducing agent costs by 35%". Bar Sol, Head of Customer Service.
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
"47% of requests are resolved automatically through self-service with a 28% increase in customer satisfaction". Gil Ruda, Head of Digital.
With 5.2M customers and 1,000 clinics across 14 hospitals, Clalit Health uses DM and an AI agent to automate nearly 50% of patient engagement.
7.6X Customer Acquisition: Altshuler Horizon boosts sales with AI-driven automation
The leading financial services provider streamlines lead qualification and customer acquisition across messaging channels, resulting in a 540% increase in lead capture, X7.6 sales, and a 20% reduction in operational costs.
Clal Insurance's AI-agents automate 66% of requests over DM messaging
Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.
“We automated 85% of requests, improving SLA by 98%, CSAT by 58%, and reducing agent costs by 35%". Bar Sol, Head of Customer Service.
Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.
Why CommBox is different
Advanced automation
Automate complex customer requests - from first contact to final solution - so you can radically scale your service.
Rapid deployment
Launch in just days. Build-in integration and no-code automation - without expensive developers or consultants
Enterprise-grade security
The highest level of security, privacy, and compliance to safeguard data and ensure safe AI adoption.
Built-in integrations
Our solution integrates seamlessly with your business systems, like CRM, with customer workflows and API availability.
Gil Ruda, Head of digital at Clalit Health
Built-in integrations for complete flexibility
Everything you need in one solution
Use a single inbox across channels
One inbox for all your customer communications, across all channels – WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice – while keeping customer context such as history, sentiment, segmentation and more. Seamlessly auto-assign conversations, collaborate, and alternate between channels.
Launch AI agents
Instantly build AI agents that can resolve any customer inquiry, across any channel. Automate complex tasks with a no-code workflow builder and rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
Leverage embedded AI tools
Supercharge chatbots and human teams with AI tools to automate tasks, like conversation summary, and greatly enhance productivity. Provide context-related canned responses drawn exclusively from brand knowledge to improve agent responses and standardize care.
Send campaigns over WhatsApp & SMS
Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.
Optimize with analytics
Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.
Enterprise-grade Security
See how AI automation
improves your service