Reinvent The Way
You Communicate With Your Customers

The intelligent customer communication center for live and automated interactions.

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Customer Service

Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them.
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Business Automation

Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features.
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Lead Generation & Sales

Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools.
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One Powerful Platform

Conduct seamless communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels.

Some of Our Happy Customers

CommBox Platform Features

Connect

Getting the band together has never been easier, no longer just a call center management software. Easily add new customer communication channels and simultaneously manage all your brand assets and online conversations through a single, unified view.

Email & Messaging
Social Media
Online Chat & Web Apps
Video Chat & Web Call
Voice
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Communicate

The most symphonic customer management system for teams. CommBox offers an ultimate inbox and outbox for teams. Omnichannel by design, all channels and conversations are in one place, making SLA compliance, assignments, tagging and routing super easy.

Smart Inbox
Team Collaboration
Forms and Co-Browsing
Agent Routing
Knowledge Base & Canned Responses
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Automate

It’s like auto-tune but with bots. We have developed machine learning algorithms that automatically generates business rules and actions to improve omnichannel customer service and artificial intelligence conversation.

Omnichannel Chat Bot
Understanding Customer Intentions
Automation Rules Triggered by User Behavior
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Measure

It’s customer service playback. Our service management software is equipped with analytics and reporting system allowing you to monitor every aspect of your communications, optimize your entire workforce to make better decisions and save.

Reporting System
Customer Service Insights and Analytics
Satisfaction Tracking
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Intergration

CommBox is a flexible and open platform. We have already integrated CommBox with most of the common enterprise systems. Integration with your existing internal systems is done quickly and easily, both on the server and the client sides.

Seamless Omnichannel Integrations

CommBox easily integrates with existing CRM systems, contact center systems and other internal systems to provide a unified desktop that your agents will be delighted to use. Integration of new channels is done quickly and easily, and your internal systems will be automatically updated when a new channel is added. The integration includes our Smart Inbox, intuitive softphone-like controls, conversation tabs, screen pop for digital channels, automatic interaction, and more.