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Harness automation and generative AI, while keeping humans in the loop, to deliver unmatched customer experiences.

57%

Inquiries resolved automatically

>60%

Calls routed to digital channels

35%

Reduction in operational costs

92%

Average customer satisfaction rate

BRIMAG SERVICE LOGO - COMMBOX CUSTOMER

Galit Karadi, CEO at Brimag Service

Offer 24/7 support across all digital channels

Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.

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24/7-support-across-all-channels 
CommBox
Customer support automation - CommBox AI Chatbot Solution

Resolve over 50% of inquiries with AI bots

Radically increase efficiency by resolving issues faster. Automate common inquiries with CommBox’s chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.

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Empower agents with an AI-powered workspace

Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.

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CommBox Unified Agent Workspace 
Omnichannel Communications Platform

See what AI-infused Customer Communications can do.

Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.

CommBox Unified Agent Workspace 
Omnichannel Communications Platform

Robust Agent Workspace designed for productivity

Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.

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Automations to streamline tasks, offer self-service

Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.

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CommBox Automation Studio - Build AI Chatbots and Workflows with ease

Actionable analytics and reporting

Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.

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Business integrations for flexibility and extensibility

With fast implementation and out-of-the-box integrations, immediately connect to your existing business infrastructure. CommBox’s flexible platform and no-code technology allows users to easily create custom business workflows and drive personalization – giving agents and consumers the information they need, when and where they need it.

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CommBox CRM Integration - for flexibility and extensibility

Deliver exceptional customer experiences with CommBox

CLALIT HEALTH LOGO - CommBox Case Study - Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps

Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps

Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.

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CommBox Case Study - Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
IKEA LOGO - CommBox Case Study - IKEA 
Successful Digital Transformation: Enhancing the Customer Experience with CommBox's Chatbot

IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot

The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.

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CommBox Case Study - IKEA 
Succesful Digital Transformation: Enhancing the Customer Experience with CommBox's Chatbot
BRIMAG LOGO CommBox Case Study - Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales

Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales

The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.

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CommBox Case Study - Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
CLAL INSURANCE LOGO - CommBox Case Study - Clal Insurance AI-bot squad automates 57% of requests via WhatsApp

Clal Insurance AI-bot squad automates 57% of requests via WhatsApp

With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.

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CommBox Case Study - Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
HFD logistics logo - CommBox Case Study - HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation

HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation

The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.

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CommBox Case Study - HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
Pelephone logo - CommBox Case Study - Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp

Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp

The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.

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CommBox Case Study - Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp

Autonomous CX Resources

CommBox Blog - ChatGPT for Customer Communication — Scaling your business with CX automation

ChatGPT for Customer Communication — Scaling your business with CX automation

Discover how ChatGPT is capable of transforming customer experience (CX).

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CommBox Blog - CommBox Recognized as Leaders and High-Performers in the CX Market by G2

CommBox Recognized as Leaders and High-Performers in the CX Market by G2

Check out why CommBox receives the highest rating across 14 customer experience categories.

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CommBox Blog - How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps

Manage call center challenges effectively. Free up your agents and focus on strategic initiatives.

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Top Rated Customer Experience Leaders on G2

CommBox G2 Badges Leader 

CommBox Recognized as Leaders and High-Performers in the CX Market by G2

Experience a new world of customer communication

Build the customer experience
you always wanted