Harness automation and generative AI, while keeping humans in the loop, to deliver unmatched customer experiences.
57%
Inquiries resolved automatically
>60%
Calls routed to digital channels
35%
Reduction in operational costs
92%
Average customer satisfaction rate
“CommBox has been a game-changer for us. With human agents and automated agents working seamlessly, we’ve automated 50% of tasks and managed 40% of inquiries digitally. Highly recommended!“
Galit Karadi, CEO at Brimag Service
Offer 24/7 support across all digital channels
Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.
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Resolve over 50% of inquiries with AI bots
Radically increase efficiency by resolving issues faster. Automate common inquiries with CommBox’s chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.
Learn moreEmpower agents with an AI-powered workspace
Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.
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See what AI-infused Customer Communications can do.
Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.
Robust Agent Workspace designed for productivity
Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.
Learn moreAutomations to streamline tasks, offer self-service
Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.
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Actionable analytics and reporting
Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.
Learn moreBusiness integrations for flexibility and extensibility
With fast implementation and out-of-the-box integrations, immediately connect to your existing business infrastructure. CommBox’s flexible platform and no-code technology allows users to easily create custom business workflows and drive personalization – giving agents and consumers the information they need, when and where they need it.
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Deliver exceptional customer experiences with CommBox
Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.
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IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot
The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.
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Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.
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Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.
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HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.
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Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp
The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.
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Autonomous CX Resources
ChatGPT for Customer Communication — Scaling your business with CX automation
Discover how ChatGPT is capable of transforming customer experience (CX).
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CommBox Recognized as Leaders and High-Performers in the CX Market by G2
Check out why CommBox receives the highest rating across 14 customer experience categories.
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How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
Manage call center challenges effectively. Free up your agents and focus on strategic initiatives.
Learn moreTop Rated Customer Experience Leaders on G2
Experience a new world of customer communication