CommBox for SAP
Automate customer inquiries using SAP data at every touchpoint
CommBox is an AI omnichannel CX platform that is seamlessly integrated into SAP CRM, allowing users to manage all communications directly from SAP.
✔ Elevate the customer experience: deliver hyper-personalized CX across any channel, backed by real-time data from SAP.
✔ Increase agent productivity: Manage customer communications within SAP, using a single omnichannel inbox with built-in AI tools.
✔ Slash operational costs: Streamline business processes and repetitive tasks with AI bots and advanced automation.
8X
NPS
3X
Agent productivity uplift
98%
SLA improvement
35%
Reduction in operational costs
92%
Aversage CSAT
2000+
Hours saved monthly
Integrated into SAP for efficiency and fast time-to-value
Omnichannel Engagement
Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
Unified Agent Workspace
One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.
Business Automation
Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.
Generative AI
Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn from brand knowledge to improve agent responses, and automate conversation summaries to save agent time.
WhatsApp Campaigns
Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.
Reporting & BI Analytics
Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.
SAP CASE STUDY
Tadiran automated 62% of inquiries with CommBox for SAP
Read about how automation and digital engagement helped Tadiran enhance its services and save 2000+ hours monthly, backed by data from SAP at every touchpoint.
What makes CommBox different?
Advanced automation
Easily automate any inquiry or process end-to-end, including those that require complex back-end tasks, to scale your customer service.
Rapid deployment
Onboard in days with seamless integration and no-code automation building. No long, costly professional services or development required.
Enterprise-grade security
The highest level of security, privacy, and compliance to safeguard customer data and ensure safe AI adoption.
Built-in integrations
Our digital, AI-driven solution seamlessly integrates into your entire tech stack, including CRM, without disrupting existing business infrastructure.
Elevate your SAP customer experience
Get a personalized demo with one of our experts and see how you can quickly tackle any use case.