sap & CommBox – Better together
Unleash AI-driven CX with CommBox for SAP
The all-in-one integrated solution for automated, omnichannel customer communications, that works seamlessly with SAP. Streamline customer engagement across any channel, automate and drive efficiency at scale while cutting costs.
- Use an omnichannel platform, chatbots and generative AI to greatly increase operational efficiency
- Shift ~50% of calls to digital channels and streamline customer interactions
- Automate ~60% of repetitive inquiries and free up valuable agent time to focus on more strategic, high-impact tasks
- Empower your team to easily deliver exceptional customers experiences and immediately increase CSAT
Watch CommBox for SAP in action
Top Rated Customer Experience Leaders on G2
Autonomous communication platform
plugs seamlessly right into your CRM
AI-powered omnichannel engagement
Engage customers across any digital channel and offer 24/7 self-service using AI-powered automation, real-time data and personalized customer offerings. Seamlessly transfer between channels experience a true omnichannel experience.
Automate workflows with chatbots
Streamline workflows by automating repetitive, menial tasks, and empowering human agents to focus on high-value conversations. Qualify leads, schedule meetings and increase renewals to conduct outcome-driven conversations.
Robust, out-of-the-box sales integration
CommBox integrates directly with SAP- with no add-ons – providing a unified platform for all customer communication needs. Empower agents with CX technology that leverages generative AI capabilities to segment, route and respond strategically.
Fits any industry
For any use case
- Answer FAQs and support customers 24/7
- Engage with customers on social media
- Book appointments/technician visits
- Track packages & pickup locations
- Collect & qualify leads
- Sell in a chat with product carousels
- Check & reschedule delivery times
- Renew a policy
- Personalized campaigns
- Send recall messages
Deliver personalized customer experience
With built-in features such as surveys, forms, messaging, voice, video chat, and more, CommBox empowers you to improve the customer experience and drive higher satisfaction.
Increase operational efficiency
By automating repetitive, menial tasks and streamlining your team’s workflow, CommBox helps increase operational efficiency and productivity, leading to reduced costs and increased agent efficiency and revenue.
See actionable insights & analytics
Gain a complete end-to-end view of your customers their journey across every touchpoint in unified BI dashboards and reports. Use out-of-the-box or customizable dashboards to monitor all engagements, teams, agents, SLAs and more.