AI & AUTOMATION
Harness the latest AI innovation
Use built-in Generative AI & automation to empower your agents with improved, automated responses, and your business with the ability to instantly create chatbots from existing business knowledge, radically increasing operational efficiency.
Make your customer service radically efficient
Automate repetitive inquiries to resolve a huge percentage of customer communications, radically reducing cost and focusing human agents on more urgent, impactful and high-value tasks. With user-friendly templates, an intuitive interface, and easy-to-train intent, you don’t need to be an AI expert to leverage automation and see incredible time and cost reductions.
Empower your agents with Generative AI
Use automated conversation summary and suggest, improve or complete response to help agents provide better, standardized responses quickly, saving agent time every day. Connect instantly to your organization’s knowledge – structure or unstructured data, website, knowledge base, existing business rules – to instantly create a chatbot that serves existing information in conversational manner.
Offer 24/7 service across all channels
Improve CX by offering around-the-clock customer support across any digital channel, including web chat, mobile apps, social media platforms, business messaging, SMS, voice and more. Customers enjoy an exceptional user experience as self-service and automated agents are available 24/7, common tasks are streamlined, and wait times for human agents plummet. Agents benefit from the ability to capture business anytime, anywhere.
Understand customers at a glance using AI
Leverage AI to improve the customer and agent experience by giving agents an omnichannel platform to quickly understand intent, see history for context, and personalize the customer experience. Empowering brands to create AI-powered, hyper-personalized experiences greatly improves customer satisfaction rates, conversion rates and lifetime value.
Quick implementation with out-of-the-box tools
Everything needed to realize the full potential of delivering exceptional customer experiences:
User Behavior Triggers
Simple, yet powerful
CommBox AI & automation engine is designed to leverage the most recent
innovations allowing brands to easily step into the world of autonomous communications.
Enabling CX professionals to automate customer
communications and streamline processes without
the need for extensive coding knowledge or skills.
CommBox revolutionizes customer communication by leveraging Large Language Models (LLMs) and generative AI. Through contextually aware and personalized interactions, our solution elevates the quality of customer experiences while saving time and money
Pre-integrated with your existing systems and platforms in order to ensure you have a seamless flow of data, fast time-to-market, and the ability to leverage valuable business data. With business data from all your systems in intuitive BI dashboards and reports, your brand can gleam more meaningful insights and make informed decisions.
Automated experiences, integrated into your systems
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. On-to-one
communications or campaigns made easy with CommBox
Oracle Service Cloud (RightNow)
CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API