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COMMBOX FOR LOGISTICS

Deliver effortless support across the supply chain 24/7​

Infuse GenAI into your customer service to eliminate hold-times, drive satisfaction and growth. Empower your customers to self-serve across channels, and resolve order status requests and pick up points changes while keeping humans in the loop.

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Order Tracking 

Enable customers to track their package delivery status in real-time and send live notifications, improving satisfaction and trust, while reducing call overload on live agents. 

Change a Pick up Point

Enable customers to view available pick up points and change pick up locations after an order is placed, enhancing flexibility and convenience.

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Change Customer details

Enable customers to update their delivery address or contact details, ensuring adaptability to changes and maintaining seamless delivery service. 

Courier Communication

Stay connected with couriers via messaging. Connect customers with delivery drivers for updates, instructions, or special requests during transit.

24/7 Support

Provide round-the-clock support with AI bots that address inquiries, resolve issues, and provide assistance any time, enhancing reliability and satisfaction.

Group conversations

Chat with a Live Agent

Allow seamless escalation to live agents for more complex issues, enhancing customer service quality.

Using CommBox, we automated 85% of our delivery service requests, leading to a 98% SLA enhancement, a 58% increase in CSAT, and a 35% reduction in human agent costs.

Bar Sol, Head of Customer Service at HFD Logistics

Read how HFD transformed their logistics support and automated pick up points changes.

Automate your logistics support to boost satisfaction and cut costs

Control all communications with curries and customers in one interface

Stay connected with couriers and customers. Enable customers to connect with live agent for complex cases. Manage communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and operational costs.

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CommBox-Bot-digital-omnichannel-CX

From order tracking to pickup point changes: harness GenAI bots for 24/7 support

Launch GenAI bots that are connected to your inventory. Answer questions such as :"What's my package status?" or "How can I change a pickup point", releasing human reps from repetitive work. Resolve inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

  • Suggest and improve agent responses
  • Automated conversation summary 
  • Standardize and enhance service level
 
CommBox - Customer Service Agent - AI Assist

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

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Keep customers’ data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

 
CYBER ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Type II
VPAT Compliance
CYBER ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Type II
VPAT Compliance

Let's deliver excellent service together!

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