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Customer ServiceBeyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one… Read more
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SAPSupercharge Your SAP with CommBox for Effective Customer Communication
SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able… Read more
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Autonomous CommunicationsThe era of Autonomous Communication is here
Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a… Read more
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Sales Automation
Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
Read the Blog: Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get StartedIn today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification to endlessly chasing unresponsive leads, the hurdles are numerous. Even when you successfully reach customers, persuading them to make a buying decision is becoming more challenging in the global marketplace, crowded with countless businesses and…
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Customer ServiceCommBox Recognized as Leaders and High-Performers in the CX Market by G2
We are honored to announce that CommBox has been recognized by G2 as a global leader in CX, thanks to… Read more
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Self-ServiceCX Redefined: Evolving Beyond Self Service to Business Messaging
Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers… Read more
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Call CenterHow to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the… Read more
