All Blog Posts
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage...
7 Lead Generation Metrics You Need To Track Today
Generating qualified leads is no easy task. With so much raw data available at any...
5 Causes of Excessive Customer Churn and How to Handle Them
Acquiring new customers will always cost more than keeping the ones you already have. Not...
Startups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot...
Google Business Messages – The Complete Guide
Google has recently released a new customer communication channel called Google Business Messages. This unique...
What is a Customer Journey Map and Why Do You Need One?
Do you know what your customer's journey looks like? If not, you need to create...