Blog
Experience the new world of autonomous communication.
Stay in the loop
Get the latest industry trends and best practices in CX, messaging and automation straight to your inbox.
-
Generative AIThe New Era of Customer Service: Merging Conversational AI and Generative AI to Elevate CX
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service.… Read more
- Sales Automation
Generative AI for Sales: 5 Practical Use Cases for Boosting Acquisition and How to Get Started
In today’s rapidly evolving business landscape, closing a deal often requires tremendous manual work. From cold calling and lead qualification… Read more
- Customer Service
Beyond Business Hours: 5 Best Practices for Shifting to 24/7 Service [Minus the Extra Cost]
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one… Read more
- Generative AI
The New Era of Generative AI Customer Service: Empowering Humans with Automation
Read the Blog: The New Era of Generative AI Customer Service: Empowering Humans with AutomationWelcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool…
- SAP
Supercharge Your SAP with CommBox for Effective Customer Communication
SAP has long been one of the leading ERP systems across industries and organizations. Using SAP means you’ll be able… Read more
- Autonomous Communications
The era of Autonomous Communication is here
Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a… Read more
- Generative AI
Generative AI: Redefining the Equation of Volume-Cost in Customer Service
In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that… Read more