5 business takeaways from packed UK customer service event
By Vered Shani. One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when
By Vered Shani. One of the most valuable perks of attending industry events is gaining insight into the business strategies of similar companies. Especially when
In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One
Craft Your Customer Service Chatbot 1. The Evolution of Customer Interactions In such a rapidly changing landscape of customer service, businesses are continually working hard
“Sorry, our agents are currently unavailable” is an all-too-familiar message that no customer wants to hear. Unfortunately it is one that customers often encounter when
If you’re managing a call center or leading a customer service team, an agent shortage is probably one of the top 3 challenges keeping you
Autonomous Communication. Lately, we’ve been hearing more and more about Autonomous Communication. Is it yet another soon-to-be-forgotten buzzword, or is it a true, fundamental shift
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the
In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by
Generative AI. In the world of economics, there are fundamental principles that we rarely question or debate. We accept, without hesitation, that the forces of
Why CommBox is Highly Rated Across 14 CX Categories CommBox Recognized as Leaders. We are honored to announce that CommBox has been recognized by G2
CX Redefined Why It’s Time to Move Beyond Self Service Timing is everything when it comes to connecting with your customers. Customers today have a
Customer Service Chatbots. ChatGPT is a seriously hot topic. Professionals from all industries have been eager to weigh in on the debate that this impressive
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