CX Redefined: Evolving Beyond Self Service to Business Messaging
Why It's Time to Move Beyond Self Service Timing is everything when it comes to...
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
If you’re managing a call center or leading a customer service team, an agent shortage...
5 Causes of Excessive Customer Churn and How to Handle Them
Acquiring new customers will always cost more than keeping the ones you already have. Not...
Startups: How To Choose The Right Customer Service Channel
Business plans, advertising, sales pipelines, fulfillment… when you start a new business, there’s a lot...
Google Business Messages – The Complete Guide
Google has recently released a new customer communication channel called Google Business Messages. This unique...
What is a Customer Journey Map and Why Do You Need One?
Do you know what your customer's journey looks like? If not, you need to create...