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COMMBOX FOR HEALTHCARE

Stress-Free Digital
Engagement for Medical
Staff and Patients

Enhance the patient experience and drive efficiency with business messaging and automation, tailored for healthcare providers.

COMMBOX FOR HEALTHCARE

28%

increase in patient satisfaction from digital engagement

+50%

of calls to customer care have shifted to digital channels

47%

of patient requests resolved through conversational
self-service

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Give a healthy boost to patient engagement & efficiency

Empower patients to message clinics and doctors on their preferred channels: business messaging, chat, social media, video, and more. Unify engagements from all channels into one interface and provide each member with a personalized experience.

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A shot of AI and self-service to bring home the cure

Provide AI-driven self-service on messaging channels 24/7, based on patients’ intents. Equip medical staff with a pre-built knowledge base and, route calls to messaging channels and automate various patient requests while ensuring effective care and improving cost-efficiency.

Streamline healthcare
requests

  • Appointment scheduling
  • Reminders & notifications  
  • Maintaining patient records
  • Refilling prescriptions 
  • Test results & procedures 
  • Locating services & clinics 
  • Remote care – messaging & video 
  • Collecting patient data & feedback 
  • 24/7 availability
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We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, thereby improving the patient experience and efficiency.

Head of Mobile & Web Development at Clalit Health

Read how Clalit Health increased members’ satisfaction by 28% through conversational self-service.

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Patient safety and data security are our top priority

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

 
ISO-27001
iso-27701
HIPAA compliant
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CYBER-ESSENTIALS
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ISO-27001
iso-27701
HIPAA compliant
CYBER-ESSENTIALS

Digital Healthcare:
A Game-Changer in Patient Experience

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