increase in patient satisfaction from digital engagement
of calls to customer care have shifted to digital channels
of patient requests resolved through conversational
Give a healthy boost to patient engagement & efficiency
Empower patients to message clinics and doctors on their preferred channels: business messaging, chat, social media, video, and more. Unify engagements from all channels into one interface and provide each member with a personalized experience.
A shot of AI and self-service to bring home the cure
Provide AI-driven self-service on messaging channels 24/7, based on patients’ intents. Equip medical staff with a pre-built knowledge base and, route calls to messaging channels and automate various patient requests while ensuring effective care and improving cost-efficiency.
Streamline healthcare requests
- Appointment scheduling
- Reminders & notifications
- Maintaining patient records
- Refilling prescriptions
- Test results & procedures
- Locating services & clinics
- Remote care – messaging & video
- Collecting patient data & feedback
- 24/7 availability
We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, thereby improving the patient experience and efficiency.Head of Mobile & Web Development at Clalit Health
Read how Clalit Health increased members’ satisfaction by 28% through conversational self-service.
Patient safety and data security are our top priority
CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.