of calls to contact centers shifted to digital channels
of customer inquiries automated through digital self-service
Productivity increase working on a unified agent workspace
Goodbye hold times, hello efficiency: put support on speed dial with omnichannel engagement
Enable customers to connect with reps effortlessly while managing communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and costs by routing IVR calls to messaging channels. Make only necessary calls via the Amazon Connect voice solution, already integrated into CommBox.
Maintain strong connections 24/7 with conversational self- service
Deploy an AI agent on messaging channels to offer self-service and eliminate repetitive service requests, such as appointment scheduling and order processing. Qualify leads automatically and enable salespeople to focus on new opportunities, while keeping customers engaged with relevant promotions and personalized content.
Automate your way
to great CX
- Schedule technician visits & repairs
- Renew subscriptions
- Upgrade plans | PPV
- Purchase SIM\devices
- Technical support
- Billing & payments
- Collect & qualify leads
- Store locations & opening hours
- Get password/account information
- 24/7 customer support via messaging
- Chat with a live agent
Maximize revenue through out-of-the-box integrations & AI-driven data management
CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.
Keep customers’ data safe across all touchpoints
CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.