commbox for Telecommunications

Delight Your Subscribers 24/7

Empower your customers to self-serve and eliminate hold times with our AI-generated experience! Customers can reach you through their favorite digital channels – from social media to business messaging to voice – all from one easy interface. And for those complex cases that require human reps, we’ve got you covered.


of calls to contact centers shifted to digital channels


of customer inquiries automated through digital self-service


Productivity increase working on a unified agent workspace

Goodbye hold times, hello efficiency: put support on speed dial with omnichannel engagement 

Enable customers to connect with reps effortlessly while managing communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and costs by routing IVR calls to messaging channels. Make only necessary calls via the Amazon Connect voice solution, already integrated into CommBox.

CommBox for Telecom Solution | Digital Customer Service
CommBox for Telecom Solution | Digital Service | Telecom Chatbot

Maintain strong connections 24/7 with conversational self- service 

Deploy an AI agent on messaging channels to offer self-service and eliminate repetitive service requests, such as appointment scheduling and order processing. Qualify leads automatically and enable salespeople to focus on new opportunities, while keeping customers engaged with relevant promotions and personalized content.

Automate your way
to great CX

  • Schedule technician visits & repairs 
  • Renew subscriptions
  • Upgrade plans | PPV
  • Purchase SIM\devices
  • Technical support 
  • Billing & payments 
  • Collect & qualify leads 
  • Store locations & opening hours
  • Get password/account information
  • 24/7 customer support via messaging
  • Chat with a live agent  
CommBox for Telecom Solution | Digital Signature

Maximize revenue through out-of-the-box integrations & AI-driven data management 

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

CommBox Integrations

Keep customers’ data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

CommBox ISO Compliance | ISO 27001
CommBox ISO Compliance | ISO 27701
CommBox HIPPA Compliance
CommBox GDPR Compliance
CommBox cyber essentials Compliance

Make the right call.
Shift to digital.

Build the customer experience
you always wanted