COMMBOX FOR TELECOMMUNICATIONS

Delight Your
Subscribers 24/7

Infuse GenAI into your customer service to eliminate hold-times, drive satisfaction and growth. Empower your customers to self-serve across channels, while keeping human agents in the loop.

24/7 Customer Support

Utilize AI bots to resolve customer queries across messaging channels, from opening hours to tech support. Deliver immediate resolutions while reducing wait times and costs.

Schedule Technician Visits

Provide customers with hassle-free booking of technician visits on messaging channels. Streamline scheduling processes and ensure swift and efficient repairs.

Renewals & Upgrades

Enable customers to renew plans or upgrade devices via messaging. Facilitate easy, frictionless renewal transactions and ensure consistent revenue flow.

Lead Qualification

Capture and qualify leads effortlessly. Identify high-potential prospects and nurture them through personalized interactions, driving conversion and revenue.

Billing & Payments

Streamline billing and payment processes through automated collection on messaging. Elevate the payment experience to boost customer satisfaction.

Chat with a Live Agent

Allow seamless escalation to live agents for more complex issues, enhancing customer service quality.

"With CommBox’s omnichannel platform, Pelephone routed 37% of calls to WhatsApp, doubling the agent productivity. By adopting self-service AI bots, they also automated 90% of support requests and improved contact center efficiency."

Read how pelephone automated its support and achieved exceptional results.

Streamline your support operations automated digital engagement

Put support on speed dial with omnichannel engagement

Enable customers to connect with reps effortlessly while managing communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume and costs by routing IVR calls to messaging channels. Make only necessary calls via the Amazon Connect voice solution, integrated into CommBox.

Harness GenAI bots for 24/7 self-service across channels

Turn your brand’s knowledge into your biggest asset. Launch GenAI bots that resolve 50% of repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Qualify leads automatically and empower salespeople to focus on new opportunities, while keeping customers engaged with relevant and personalized promotions. Route to a human agent when needed.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Suggest and improve agent responses
Automated conversation summary
Standardize and enhance service level

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

Keep customers’ data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.

COMMBOX FOR TELECOMMUNICATIONS

Delight YourSubscribers 24/7

"With CommBox’s omnichannel platform, Pelephone routed 37% of calls to WhatsApp, doubling the agent productivity. By adopting self-service AI bots, they also automated 90% of support requests and improved contact center efficiency."

Streamline your support operations automated digital engagement

Put support on speed dial with omnichannel engagement

Harness GenAI bots for 24/7 self-service across channels

Supercharge agent efficiency with on-demand knowledge

Out-of-the-box integrations & AI-driven data management

Keep customers’ data safe across all touchpoints

Make the right call.Shift to automated support.

Book your demo now

Book a demo

Delight Your
Subscribers 24/7

Make the right call.
Shift to automated support.