Leverage Generative AI to cut customer service costs
Introducing CommBox Era AI. The customer service & engagement platform built with GenAI and designed to empower any business to easily reap the benefits of support automation – including radical operational efficiency, customer satisfaction and cost savings.
Automate your support with self-service across channels.
Turn your brand’s knowledge into your biggest asset. Launch AI bots across any digital channel that resolve 50% of common, repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Rest assured, our AI bots can always escalate to a human agent.
Supercharge agent efficiency with on-demand knowledge.
Increase agent productivity and slash onboarding times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.
- Suggest and improve agent responses
- Automate conversation summary
- Standardize and enhance service level
Integrated, actionable AI bots that resolve end-to-end.
“Change my service plan” or “what is my current balance” no longer requires a human agent to jump in. Our AI bots have seamless, no-code integration and authentication capabilities into all internal business systems, like your CRM, to resolve any inquiry. With AI agnostic integration capabilities, choose any AI technology – from Chat GPT and Open AI, to Generative AI.
Intuitively build bot flows – no coding skills.
AI-driven, no-code bot and automation building means even inexperienced team members can launch and manage AI bots with advanced customization capabilities to fit and array of business needs.
Meet Era AI: Achieve a 40% reduction in customer
service costs & increase CSAT
CommBox Era AI is an integral part of our customer service & engagement platform, serving as a powerful AI component that enables brands to deliver efficient, outcome-driven, and automated customer engagements. The result? Radical operational efficiency, restoring valuable agent hours and development costs.
AI bot built on your help center
Generative AI & LLM technology
Ready to install out-of-the-box
No setup is required to use Era AI within the CommBox communication platform. It seamlessly integrates with the platform, offering a hassle-free adoption process and enhancing your overall customer service capabilities.
Yes, Era AI seamlessly integrates with CRM systems, providing a unified platform for managing customer interactions. Some integrations include: Salesforce, Microsoft Dynamics, Priority ERP, SAP C4C, and more. Build-in integration enhances the overall customer experience by accessing relevant customer data and history.
Era AI ensures security through authentication measures, making sure that sensitive customer information is protected. It complies with industry standards for data security and privacy.
Yes, Era AI can improve, suggest, or change the tone of responses to align with your brand’s guidelines and customer preferences. This customization ensures that interactions are consistent and on-brand, standardization and provide an exceptional personalized customer experience.
Era AI enhances agent productivity by automating repetitive tasks, enabling human agents to focus on more complex and value-added tasks. It also provides agents with valuable insights and suggestions, improving their soft skills and overall performance.
Era AI reduces onboarding time by providing a standardized and efficient platform for training new agents. With the automation of routine tasks, new agents can quickly adapt and become productive members of your customer service team.
Yes, Era AI can help decrease implementation costs by offering a seamless integration process. Its user-friendly setup and lack of complex configurations reduce the time and resources needed for implementation.