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GENERATIVE AI

Leverage Generative
AI
to cut customer
service costs

Introducing CommBox Era AI. The customer service & engagement platform built with GenAI and designed to empower any business to easily reap the benefits of support automation – including radical operational efficiency, customer satisfaction and cost savings.

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Automate your support with self-service across channels.

Turn your brand’s knowledge into your biggest asset. Launch AI bots across any digital channel that resolve 50% of common, repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Rest assured, our AI bots can always escalate to a human agent. 

 
AI bots for Self-Service. CommBox Era Conversational AI Platform
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Supercharge agent efficiency with on-demand knowledge.

Increase agent productivity and slash onboarding times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

  • Suggest and improve agent responses
  • Automate conversation summary 
  • Standardize and enhance service level
 

Integrated, actionable AI bots that resolve end-to-end.

“Change my service plan” or “what is my current balance” no longer requires a human agent to jump in. Our AI bots have seamless, no-code integration and authentication capabilities into all internal business systems, like your CRM, to resolve any inquiry. With AI agnostic integration capabilities, choose any AI technology – from Chat GPT and Open AI, to Generative AI.

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Intuitively build bot flows
- no coding skills.

AI-driven, no-code bot and automation building means even inexperienced team members can launch and manage AI bots with advanced customization capabilities to fit and array of business needs.

See how to launch your AI bot in just 5 minutes

CommBox Era AI is an integral part of our customer service & engagement platform that enables brands to deliver smarter, outcome-driven, and automated customer experiences. The result? Radical operational efficiency, restoring valuable agent hours and development costs.

AI bot built on your help center

Generative AI & LLM technology

Ready to install out-of-the-box​

Era AI, The conversational,
generative AI solution

Discover how generative AI, conversational experiences and automation can transform CX.

Is there any setup required to use Era AI the CommBox?

No setup is required to use Era AI within the CommBox communication platform. It seamlessly integrates with the platform, offering a hassle-free adoption process and enhancing your overall customer service capabilities.

Does Era AI integrate with other business systems, like my CRM?
Yes, Era AI seamlessly integrates with CRM systems, providing a unified platform for managing customer interactions. Some integrations include: Salesforce, Microsoft Dynamics, Priority ERP, SAP C4C, and more. Build-in integration enhances the overall customer experience by accessing relevant customer data and history.
How does Era AI maintain security and authentication standards?
Era AI ensures security through authentication measures, making sure that sensitive customer information is protected. It complies with industry standards for data security and privacy.
Can Era AI improve responses to include branding and personalization?

Yes, Era AI can improve, suggest, or change the tone of responses to align with your brand’s guidelines and customer preferences. This customization ensures that interactions are consistent and on-brand, standardization and provide an exceptional personalized customer experience.

In what ways does Era AI improve agent productivity and soft skills?
Era AI enhances agent productivity by automating repetitive tasks, enabling human agents to focus on more complex and value-added tasks. It also provides agents with valuable insights and suggestions, improving their soft skills and overall performance.
How does Era AI reduce onboarding time for new agents?
Era AI reduces onboarding time by providing a standardized and efficient platform for training new agents. With the automation of routine tasks, new agents can quickly adapt and become productive members of your customer service team.
Can Era AI help decrease implementation costs?

Yes, Era AI can help decrease implementation costs by offering a seamless integration process. Its user-friendly setup and lack of complex configurations reduce the time and resources needed for implementation.

See Era AI in action

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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