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Leverage Generative
AI to cut customer
service costs
Introducing CommBox Era AI. The customer service & engagement platform built with GenAI and designed to empower any business to easily reap the benefits of support automation – including radical operational efficiency, customer satisfaction and cost savings.
Turn your brand’s knowledge into your biggest asset. Launch AI bots across any digital channel that resolve 50% of common, repetitive inquiries based on your brand’s existing knowledge – support articles, website, FAQs, PDFs & more. Rest assured, our AI bots can always escalate to a human agent.
Increase agent productivity and slash onboarding times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.
“Change my service plan” or “what is my current balance” no longer requires a human agent to jump in. Our AI bots have seamless, no-code integration and authentication capabilities into all internal business systems, like your CRM, to resolve any inquiry. With AI agnostic integration capabilities, choose any AI technology – from Chat GPT and Open AI, to Generative AI.
AI-driven, no-code bot and automation building means even inexperienced team members can launch and manage AI bots with advanced customization capabilities to fit and array of business needs.
CommBox Era AI is an integral part of our customer service & engagement platform that enables brands to deliver smarter, outcome-driven, and automated customer experiences. The result? Radical operational efficiency, restoring valuable agent hours and development costs.
AI bot built on your help center
Generative AI & LLM technology
Ready to install out-of-the-box
Discover how generative AI, conversational experiences and automation can transform CX.
No setup is required to use Era AI within the CommBox communication platform. It seamlessly integrates with the platform, offering a hassle-free adoption process and enhancing your overall customer service capabilities.
Yes, Era AI can improve, suggest, or change the tone of responses to align with your brand’s guidelines and customer preferences. This customization ensures that interactions are consistent and on-brand, standardization and provide an exceptional personalized customer experience.
Yes, Era AI can help decrease implementation costs by offering a seamless integration process. Its user-friendly setup and lack of complex configurations reduce the time and resources needed for implementation.
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PRODUCTS
SOLUTIONS
INDUSTRIES
RESOURCES
© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.