Join the CommBox team!
CommBox is seeking passionate and driven individuals who are excited to shape the future of customer service through cutting-edge AI and automation.
If you thrive in a collaborative environment where your ideas matter and you’re empowered to make an impact, join our innovative team and help us revolutionize the way businesses interact with their customers.
Global
Customers
Employees
Israel and US
Backed by
PSG Equity
Open Roles
CommBox is an Omnichannel and AI-driven CX platform that empowers businesses to deliver seamless, personalized interactions across multiple touchpoints. Leveraging advanced natural language processing and machine learning, CommBox enables intelligent automation, contextual engagement, and real-time analytics to enhance customer satisfaction and drive business outcomes. With its unified platform approach, CommBox helps organizations optimize their customer journeys, boost agent productivity, and stay ahead of evolving customer expectations in the digital-first landscape.
Responsibilities:
- Prospecting: Identify potential customers through various channels such as cold calling, email outreach, and social media
- Lead generation: Generate new leads for the sales team by researching and targeting specific industries, companies, or individuals
- Qualify leads based on predefined criteria and hand off qualified opportunities to the sales team
- Manage and nurture a robust pipeline of prospects
- Sales pipeline management: Maintain accurate records of all leads and their progress in the sales pipeline
- Market research: Stay up-to-date with industry trends and competitor activities sales team
- Meeting coordination: Coordinate meetings and events with potential customers
- Collaborate closely with the sales team to achieve revenue goals
Requirements:
- Native level in English – Must
- 1-2 years of experience in an SDR role within a SaaS company
- Proven success in lead generation and cold calling
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
If you’re a motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply
CommBox is an Omnichannel and AI-driven CX platform that empowers businesses to deliver seamless, personalized interactions across multiple touchpoints. Leveraging advanced natural language processing and machine learning, CommBox enables intelligent automation, contextual engagement, and real-time analytics to enhance customer satisfaction and drive business outcomes. With its unified platform approach, CommBox helps organizations optimize their customer journeys, boost agent productivity, and stay ahead of evolving customer expectations in the digital-first landscape.
Position Overview:
Commbox is on the hunt for a passionate and skilled VP of Customer Experience to lead our support and CS teams. In this role, you’ll be the guiding force, ensuring our clients receive exceptional service every step of the way. You’ll play a key role in crafting our support and CS strategy, optimizing processes, and empowering the team to deliver top-notch assistance. If you’re a strategic thinker with a knack for leadership and a proven track record of boosting customer satisfaction, then we want to hear from you!
Responsibilities:
- Manage the day to day operation of our CS and support teams, including process escalating, quality checking and staffing needs, defining support strategy, setting and hitting KPIs.
- Improve the customers’ experiences by understanding and focusing on customer satisfaction and measuring how the team is doing and driving the necessary actions for improvement.
- Support the team on providing accurate, efficient resolutions to complex escalated customer issues.
- Stay up to date on the latest industry trends, technology and best practices. Develop and execute a comprehensive customer experience strategy that aligns with the company’s goals and objectives.
- Define and implement best practices for customer service delivery, including processes, systems, and performance metrics.
- Collaborate cross-functionally with R&D, Sales, Product, Project and Support teams to align customer goals with company objectives.
- Monitor and analyze customer feedback, satisfaction metrics, and market trends to identify areas for improvement and innovation.
- Champion the voice of the customer within the organization, advocating for their needs and preferences in decision-making processes.
- Establish and maintain strong relationships with key customers’ stakeholders, including executive leadership, to gain buy-in and support for customer experience initiatives.
- Drive a culture of customer-centricity and continuous improvement throughout the organization, fostering a mindset of empathy and accountability.
- hands-on involvement in resolving escalated customer issues
Requirements:
- 7+ years of experience in leadership customer experience roles in SaaS B2B companies. Such as Support, Customer Success etc.
- Proven track record of developing and implementing successful customer experience strategies in a fast-paced environment.
- Strong leadership skills with the ability to inspire and motivate teams to achieve results.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence across all levels of the organisation.
- Familiarity with customer support tools such as, HubSpot, JIRA or comparable platforms and AI support tools
- Proven experience in maintaining a C-level relationships with enterprise customers
- Analytical mindset with the ability to leverage data and insights to drive decision-making and measure performance.
- Passion for customer advocacy and a deep understanding of customer needs and preferences.
- Fluency in English is a mandatory requirement
- B.Sc. in Computer Science, Information Technology or a related field
If you’re passionate about driving customer-centric initiatives and shaping exceptional customer experiences, we’d love to hear from you. Join us in our mission to delight and exceed the expectations of our customers!
Position Ref: Job 1010
Job Requirements:
- Proven experience in B2B sales in the SAAS industry.
- Experience working with global clients.
- In-depth understanding of the global market and ability to work with clients and teams from around the world.
- Deep knowledge of sales processes and the ability to effectively implement them.
- Strong time management and organizational skills.
- Ability to build strong relationships with customers and professionally handle various challenges and interests.
- Teamwork skills and the ability to provide professional support to team members.
- Up-to-date technological knowledge and the ability to navigate the technology and internet landscape.
- Analytical skills and the ability to work with digital information and CRM systems.
- Ability to provide training and coaching to teams on sales and marketing topics.
Education and Certifications:
- Bachelor’s degree in Business Management, Marketing, or a related field – an advantage.
- Certifications or training in sales and business management – a plus.
Languages:
- Hebrew – mother tongue
- High proficiency in English – mandatory.
- Proficiency in additional languages – an advantage
Sales:
Professional Services:
Position Ref: Job 1038
Responsibilities
We are looking for a strong project manager with relevant technical experience in project planning. execution tracking, reporting and go-live processes. that will be able to translate the customer vision into practical technical solutions and guide the AI implementation team toward delivery. Responsible for executing Customers’ AI development efforts and ensuring our implementing teams execute efficiently and deliver on time.
Job Requirements:
- Strong technical skills for guiding customers through technical processes
- Strong project management and organization skills, with demonstrated experience delivering results across multiple projects at once.
- knowledge of API – at least 2 years of experience (read and understand documentation)
- Familiarity of CSC and Java script
- Proven ability to work in a team-oriented, client-focused environment
- Strong interpersonal skills. Ability to interact with diverse Operations, Technology, and other business groups, spanning all organizational levels.
- Experience in the field of customer experience
- Ability to handle concurrent activities under pressure
- Experience with global & local client
- Experience in writing functional characterizations
- At least 4 years of experience as a project manager in a technology company- saas B2B
- Management experience of implementers or leadership in the field of AI- preferred
- Defining and controlling KPIs for project execution
- A ‘can-do’ attitude with a strong, independent personality.
- Broad perspective: you will see the big picture while staying detail-oriented
- Ability to multitask and prioritize tasks.
- Fluent English and Hebrew
- Relevant degree
R&D:
Position Ref: Job 1033
Responsibilities
- Installation, integration and troubleshooting of customized solutions for customer needs
- Implement and manage CI/CD pipelines
- Manage various Amazon Web Services environments
- Root cause analysis for production errors
- Maintain awareness of best industry practices regarding IT operations, fast deployment, security considerations and monitoring tools
Job Requirements:
- 4-5+ years experience with AWS software (EC2, RDS, VPC, S3, Lambda, Cloudfront) – a must
- Significant Experience with both Windows and Linux-based systems, an understanding of system performance areas and security
- Hands-on experience with scripting languages (such as: Bash/Python)
- Experience with source code management and infrastructure automation tools – Github, Jenkins, Ansible
- Experience with network troubleshooting on-premises, cloud and hybrid web environments
- Experience with Docker and container orchestration frameworks
Advantage:
- Previous management experience – a big plus
- Experience with MYSQL, ELK, Redis, IIS, and Directory Services
- Knowledge of Kubernetes, Cloudformation, Terraform, NewRelic
- Knowledge of Infra as code and familiarity with DevOps cultural principles
Position Ref: Job 1023
Responsibilities
You will be responsible for all the R&D deliveries, and will work closely with CEO and functional leaders in the company.
- Responsibility and ownership of R&D deliveries creating high-quality software solutions
- Define the R&D team growth plan and strategy
- Design solutions, set technical direction and quality standards
- Responsible both for the development and testing aspects of the product
Job Requirements:
- Experience with leading an R&D team of at least 30+ people
- Hands-on experience with agile development methodologies
- Experience with the following programming languages and technologies: C#, JavaScript AWS
- Experience in the SaaS industry – a big advantage
Position Ref: Job 1046
We’re looking for an experienced and motivated Data Scientist to join our talented team in our journey to shape the future autonomous communication platform. You’ll work with our development team in researching and architecting our next generation solution with Generative AI and instruct our engineers how to implement and develop AI into our next generation platform. The ideal candidate should maintain a deep systems background and will use that competence to guide our team towards a well-engineered and innovative AI based solution.
What will you be doing?
Researching, designing, and implementing Generative AI, machine learning and optimisation solutions to tackle a diverse set of business challenges in the domain of contact centers autonomous Agent communication. Architecting how we will implement and develop Linguistic and NLP AI technologies, performing in-depth analysis of data to uncover trends, discover and test hypotheses. Delivering rapid prototypes and proof of concepts that demonstrate real value. Creating and delivering progress reports, slide decks, proposals, and documentation. Communicating results, technical constraints, and decisions to the business and non-specialists.
Responsibilities
You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base.
You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of.
You will have an ample opportunity to participate in all stages of our engineering lifecycle – from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment and successful service rollout.
You will work with a modern technology stack that is rich and diverse. Including frameworks and technologies like .NET Core Framework, Typescript, Vue.js, Node.js, REST APIs, CSS3 and HTML5, Redis, Elasticsearch, containerization platforms, serverless computing and other solutions based on cloud technologies.
You will be contributing to shared codebases across the organization.
You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results.
Qualifications:
- BS or higher in computer science or a related field;
- 3+ years of experience in Data Science;
- Extensive knowledge and practical experience in at least one of the following areas: Linguistic and NLP AI technologies , Generative AI technologies, Machine Learning, GPT
- Understanding of Machine Learning algorithms such as Linear Regression, Decision Trees, Neural Networks, Collaborative Filtering, etc.
- Practical experience with high-level programming language like Python, JS and C#
- Proficiency in database query languages such as SQL
- Knowledge of Linear Algebra, Probability and Statistics, and Numerical methods
- Understanding of software development process, Agile approach, and CI/CD
Position Ref: Job 1015
Responsibilities
You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base.
You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of.
You will have an ample opportunity to participate in all stages of our engineering lifecycle – from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment and successful service rollout.
You will work with a modern technology stack that is rich and diverse. Including frameworks and technologies like .NET Core Framework, Typescript, Vue.js, Node.js, REST APIs, CSS3 and HTML5, Redis, Elasticsearch, containerization platforms, serverless computing and other solutions based on cloud technologies.
You will be contributing to shared codebases across the organization.
You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results.
Basic Qualifications:
- Bachelor’s degree in Computer Science, Engineering or equivalent software development experience
- 5+ years of professional web development experience in C#, ASP.NET
- At least 3 years of leading a software development team
- Experience with web technologies such as JavaScript/Typescript, AJAX, JSON, CSS3, HTML5, REST, WebAPI
- Experience with relational DB technologies such as MySQL, MSSQL, PostgreSQL or other RDBMS
- Experience creating, developing, testing, deploying, and maintaining scalable cloud services
- Strong technical abilities around design, coding, rapid prototyping, debugging, and problem solving
- Familiar with secure software design concepts
- Able to learn new systems quickly, work independently and adapt new methodologies to our service.
- Demonstrated ability to collaborate with internal and external teams.
Preferred Qualifications:
- Experience with technologies such as: ASP.NET Core, React/Vue.js, Node.js, Python, Redis, Memcached, ELK Stack, SAML, OAuth, Message brokers (Kafka/RabbitMQ), Serverless computing and microservices
- Experience with development tools such as: GitHub, Webpack, Mixpanel, Postman, Kibana, Jira
- Experience with database/compiler internals and containerization technologies (e.g., query optimization, SQL query compiler, Kubernetes, Docker)
- Prior use of AWS technologies at scale in a production environment (S3, Lambda, ECS/EKS)
- Startup mentality to move and iterate rapidly, work across disciplines, and focus on delivery
- A high-quality bar and a drive of continuous improvement; just-enough documentation, unit testing, code reviews, test automation, continuous integration & deployment and a preference for agile methods.
Automation:
Position Ref: Job 1005
Responsibilities
You will take an integral part in the planning of the work process, estimation, and delivery.
You’ll also be the focal point for knowledge and bugs in your domain.
In this position, there will be ample opportunity for growth, learning, and development, it will involve organizational skills, attention to details, social skills, and good communication skills.
Job Requirements:
- Proven experience testing web applications – at least 2 years
- Proven experience with build Automation infrastructure from scratch with Python and Selenium
- Experience with Jenkins tools
- Experience with writing and executing STP / STD / STR
- Experience with bug cycle management
- Experience working with relational databases
- Experience with B2B integration
Headquarters
We work in a creative and dynamic environment, where the presence of nature embraces us, providing the perfect inspiration to get those creative juices flowing.
- Glil Yam, Israel
- U.S 401 Park Drive, Suite 204, Boston, MA 02215
Our Culture
The values that define us
Creative Innovation
We love finding new and exciting ways to use technology to improve people’s lives. Our goal is to be innovative in ways that make a real difference for humans.
Making an Impact
We want to make a positive difference in the world and create experiences that truly matter for people.
Togetherness
We believe in working together as a team, including our employees, partners, and investors. By joining forces, we can achieve more and create better outcomes for everyone.
Customer Centric
We believe in working together as a team, including our employees, partners, and investors. By joining forces, we can achieve more and create better outcomes for everyone.
