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COMMBOX CAREERS

Join CommBox and Lead
the Autonomous CX Revolution

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2013

10 years 
in the market

350+

Customers
Worldwide

100+

Employees
Israel and US

VC

Backed by
PSG Equity

Sales:

Pre-Sale Engineer

Position Ref: Job 41

Responsibilities

  • Plan and execute technical sales operations, both locally and remotely
  • Create strong and meaningful relationships with prospects, customers, and partners, identify and analyze their needs, provide support, and manage the entire technical sales aspects from A to Z
  • Coordinate closely with sales, product, and professional services resources to streamline proposed solutions with partners & customers requirements
  • Support sales by planning and carrying out POCs and demonstrations
  • Craft technical solution documentation for projects/RFI/RFP and tenders
  • Conduct technical seminars, webinars, training and participate in roadshows


Job Requirements:

  • 4+ years of Pre-sales engineering experience
  • Experience working in companies developing enterprise software products – a big advantage
  • A fast learner, proactive and innovative individual with a deep technical understanding of terminology and concepts
  • Experience within the customer communications platforms – a big advantage
  • Business and personal initiative orientation with the ability to lead sales processes
  • Ability to execute POCs tailored to customers’ and partners’ needs
  • Skilled presenter with public speaking experience; a passionate people person
  • Ability to solve complex problems and maintain relationships with prospects, customers and partners
  • Experience in working with B2B SaaS/Cloud products and enterprise customers
  • Experience handling RFP/RFI and tenders
  • Goal-driven personality with multi-tasking management capabilities
  • Proficiency in an additional European language (speak, read, write) – an advantage
  • Substantial experience in technical training capabilities
  • Organized mindset & skills
  • Bachelor’s degree or more advanced in Computer Science, Engineering or equivalent – advantage
  • Strong written & verbal communication skills; able to communicate effectively with technical and non-technical individuals (senior management, technical teams, development, etc.)
  • Must be able to travel abroad.
Senior Sales Engineer

Position Ref: Job 1010

Job Requirements:

  • Proven experience in B2B sales in the SAAS industry.
  • Experience working with global clients.
  • In-depth understanding of the global market and ability to work with clients and teams from around the world.
  • Deep knowledge of sales processes and the ability to effectively implement them.
  • Strong time management and organizational skills.
  • Ability to build strong relationships with customers and professionally handle various challenges and interests.
  • Teamwork skills and the ability to provide professional support to team members.
  • Up-to-date technological knowledge and the ability to navigate the technology and internet landscape.
  • Analytical skills and the ability to work with digital information and CRM systems.
  • Ability to provide training and coaching to teams on sales and marketing topics.


Education and Certifications:

  • Bachelor’s degree in Business Management, Marketing, or a related field – an advantage.
  • Certifications or training in sales and business management – a plus.


Languages
:

  • Hebrew – mother tongue
  • High proficiency in English – mandatory.
  • Proficiency in additional languages – an advantage

Professional Services:

AI Technical Project Manager

Position Ref: Job 1038

Responsibilities

We are looking for a strong project manager with relevant technical experience in project planning. execution tracking, reporting and go-live processes. that will be able to translate the customer vision into practical technical solutions and guide the AI implementation team toward delivery. Responsible for executing Customers’ AI development efforts and ensuring our implementing teams execute efficiently and deliver on time.


Job Requirements:

  • Strong technical skills for guiding customers through technical processes
  • Strong project management and organization skills, with demonstrated experience delivering results across multiple projects at once.
  • knowledge of API – at least 2 years of experience (read and understand documentation)
  • Familiarity of CSC and Java script
  • Proven ability to work in a team-oriented, client-focused environment
  • Strong interpersonal skills. Ability to interact with diverse Operations, Technology, and other business groups, spanning all organizational levels.
  • Experience in the field of customer experience
  • Ability to handle concurrent activities under pressure
  • Experience with global & local client
  • Experience in writing functional characterizations
  • At least 4 years of experience as a project manager in a technology company- saas B2B
  • Management experience of implementers or leadership in the field of AI- preferred
  • Defining and controlling KPIs for project execution
  • A ‘can-do’ attitude with a strong, independent personality.
  • Broad perspective: you will see the big picture while staying detail-oriented
  • Ability to multitask and prioritize tasks.
  • Fluent English and Hebrew
  • Relevant degree

R&D:

Senior DevOps Engineer

Position Ref: Job 1033

Responsibilities

  • Installation, integration and troubleshooting of customized solutions for customer needs
  • Implement and manage CI/CD pipelines
  • Manage various Amazon Web Services environments
  • Root cause analysis for production errors
  • Maintain awareness of best industry practices regarding IT operations, fast deployment, security considerations and monitoring tools


Job Requirements:

  • 4-5+ years experience with AWS software (EC2, RDS, VPC, S3, Lambda, Cloudfront) – a must
  • Significant Experience with both Windows and Linux-based systems, an understanding of system performance areas and security
  • Hands-on experience with scripting languages (such as: Bash/Python)
  • Experience with source code management and infrastructure automation tools – Github, Jenkins, Ansible
  • Experience with network troubleshooting on-premises, cloud and hybrid web environments
  • Experience with Docker and container orchestration frameworks


Advantage:

  • Previous management experience – a big plus
  • Experience with MYSQL, ELK, Redis, IIS, and Directory Services
  • Knowledge of Kubernetes, Cloudformation, Terraform, NewRelic
  • Knowledge of Infra as code and familiarity with DevOps cultural principles
VP R&D

Position Ref: Job 1023

Responsibilities

You will be responsible for all the R&D deliveries, and will work closely with CEO and functional leaders in the company.

  • Responsibility and ownership of R&D deliveries creating high-quality software solutions
  • Define the R&D team growth plan and strategy
  • Design solutions, set technical direction and quality standards
  • Responsible both for the development and testing aspects of the product


Job Requirements:

  • Experience with leading an R&D team of at least 30+ people
  • Hands-on experience with agile development methodologies
  • Experience with the following programming languages and technologies: C#, JavaScript AWS
  • Experience in the SaaS industry – a big advantage
Data Scientist

Position Ref: Job 1046

We’re looking for an experienced and motivated Data Scientist to join our talented team in our journey to shape the future autonomous communication platform. You’ll work with our development team in researching and architecting our next generation solution with Generative AI and instruct our engineers how to implement and develop AI into our next generation platform. The ideal candidate should maintain a deep systems background and will use that competence to guide our team towards a well-engineered and innovative AI based solution.


What will you be doing?

Researching, designing, and implementing Generative AI, machine learning and optimisation solutions to tackle a diverse set of business challenges in the domain of contact centers autonomous Agent communication. Architecting how we will implement and develop Linguistic and NLP AI technologies, performing in-depth analysis of data to uncover trends, discover and test hypotheses. Delivering rapid prototypes and proof of concepts that demonstrate real value. Creating and delivering progress reports, slide decks, proposals, and documentation. Communicating results, technical constraints, and decisions to the business and non-specialists.


Responsibilities

You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base.

You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of.

You will have an ample opportunity to participate in all stages of our engineering lifecycle – from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment and successful service rollout.

You will work with a modern technology stack that is rich and diverse. Including frameworks and technologies like .NET Core Framework, Typescript, Vue.js, Node.js, REST APIs, CSS3 and HTML5, Redis, Elasticsearch, containerization platforms, serverless computing and other solutions based on cloud technologies.

You will be contributing to shared codebases across the organization.

You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results.


Qualifications:

  • BS or higher in computer science or a related field;
  • 3+ years of experience in Data Science;
  • Extensive knowledge and practical experience in at least one of the following areas: Linguistic and NLP AI technologies , Generative AI technologies, Machine Learning, GPT
  • Understanding of Machine Learning algorithms such as Linear Regression, Decision Trees, Neural Networks, Collaborative Filtering, etc.
  • Practical experience with high-level programming language like Python, JS and C#
  • Proficiency in database query languages such as SQL
  • Knowledge of Linear Algebra, Probability and Statistics, and Numerical methods
  • Understanding of software development process, Agile approach, and CI/CD
Infrastructure Team Leader

Position Ref: Job 1015

Responsibilities

You will work with a team of strong engineers on a mission to build and support reliable services and applications for our global customer base.

You will take an active part in the development of strategic components and provide technical leadership to the projects that you are part of.

You will have an ample opportunity to participate in all stages of our engineering lifecycle – from initial research and discovery, quick iteration on promising concepts, solution prototyping, up to deployment and successful service rollout.

You will work with a modern technology stack that is rich and diverse. Including frameworks and technologies like .NET Core Framework, Typescript, Vue.js, Node.js, REST APIs, CSS3 and HTML5, Redis, Elasticsearch, containerization platforms, serverless computing and other solutions based on cloud technologies.

You will be contributing to shared codebases across the organization.

You will have the opportunity to be a force multiplier and coach other engineers in yours and other teams to deliver results.


Basic Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or equivalent software development experience
  • 5+ years of professional web development experience in C#, ASP.NET
  • At least 3 years of leading a software development team
  • Experience with web technologies such as JavaScript/Typescript, AJAX, JSON, CSS3, HTML5, REST, WebAPI
  • Experience with relational DB technologies such as MySQL, MSSQL, PostgreSQL or other RDBMS
  • Experience creating, developing, testing, deploying, and maintaining scalable cloud services
  • Strong technical abilities around design, coding, rapid prototyping, debugging, and problem solving
  • Familiar with secure software design concepts
  • Able to learn new systems quickly, work independently and adapt new methodologies to our service.
  • Demonstrated ability to collaborate with internal and external teams.


Preferred Qualifications:

  • Experience with technologies such as: ASP.NET Core, React/Vue.js, Node.js, Python, Redis, Memcached, ELK Stack, SAML, OAuth, Message brokers (Kafka/RabbitMQ), Serverless computing and microservices
  • Experience with development tools such as: GitHub, Webpack, Mixpanel, Postman, Kibana, Jira
  • Experience with database/compiler internals and containerization technologies (e.g., query optimization, SQL query compiler, Kubernetes, Docker)
  • Prior use of AWS technologies at scale in a production environment (S3, Lambda, ECS/EKS)
  • Startup mentality to move and iterate rapidly, work across disciplines, and focus on delivery
  • A high-quality bar and a drive of continuous improvement; just-enough documentation, unit testing, code reviews, test automation, continuous integration & deployment and a preference for agile methods.

Automation:

QA Engineer

Position Ref: Job 1005

Responsibilities

You will take an integral part in the planning of the work process, estimation, and delivery.

You’ll also be the focal point for knowledge and bugs in your domain.

In this position, there will be ample opportunity for growth, learning, and development, it will involve organizational skills, attention to details, social skills, and good communication skills.


Job Requirements:

  • Proven experience testing web applications – at least 2 years
  • Proven experience with build Automation infrastructure from scratch with Python and Selenium
  • Experience with Jenkins tools
  • Experience with writing and executing STP / STD / STR
  • Experience with bug cycle management
  • Experience working with relational databases
  • Experience with B2B integration

Headquarters​

We work in a creative and dynamic environment, where the presence of nature embraces us, providing the perfect inspiration to get those creative juices flowing.

Commbox office Israel

Our Culture

Innovate

Embrace bold ideas and drive groundbreaking solutions together.

Connect

Foster meaningful relationships, collaboration, and open communication.

Impact

Make a tangible difference by creating positive change in our industry.

Grow

Nurture personal and professional development to reach your full potential.

The values that define us

Creative Innovation
We love finding new and exciting ways to use technology to improve people’s lives. Our goal is to be innovative in ways that make a real difference for humans.
Making an Impact
We want to make a positive difference in the world and create experiences that truly matter for people.
Togetherness

We believe in working together as a team, including our employees, partners, and investors. By joining forces, we can achieve more and create better outcomes for everyone.

Customer Centric
Our customers are at the heart of everything we do. We strive to understand their needs and provide the best solutions to make them happy.
commbox our-culture

The CommBox Platform

CommBox is the first autonomous CX platform that breaks down communication barriers between brands and customers. With CommBox, customer service teams, as well as sales, HR and IT, can safely automate the majority of the customer journey while ensuring human involvement when necessary. It is an AI-driven platform equipped with cutting-edge generative AI, NLP, and a robust intent engine, enabling personalized customer experiences at scale.

inbox-small-agent-workspace-1024x723

Join us and build the future
of Autonomous CX

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

Solutions
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