CommBox Conversational AI Platform & WhatsApp API Solution
WhatsApp for customer support
Provide personalized experiences on WhatsApp to offer 24/7 self-service, convert customers through campaigns, and automate sales processes radically increasing revenue and cost savings.
WhatsApp for CX>
Deliver personalized support 24/7 with updates, confirmations & notifications.
WhatsApp for Marketing >
Optimize marketing efforts and boost conversions with customized, bulk campaigns
WhatsApp for Sales >
Automate lead gen and payments. Send alerts and support during sales cycle.
WhatsApp for Security >
Authenticate customers using two-factor authentication and one-time passwords
60%
Calls shifted to WhatsApp
57%
Inquiries resolved via WhatsApp self-service
30%
Reduction in operational costs
7.6X
Increase in new customer acquisition
60%
Calls shifted to WhatsApp
57%
Conversations automated
30%
Reduction in CX costs
7.6%
Increase in acquisition
WhatsApp for Customer Service
Offer 24/7 WhatsApp Service to Boost Efficiency and Satisfaction
Utilize conversational AI via WhatsApp to resolve end-to-end use cases: answer FAQs, provide delivery statuses, automate renewals and route complex tasks to live agents – with a conversational AI chatbot on WhatsApp.
3X your agent productivity by adding WhatsApp to your contact center. Connect with customers effortlessly and solve complex queries faster without hiring more agents.
Get a deep analysis of customer satisfaction through WhatsApp surveys. Use Dashboard to analyze and identify recurring queries through tags and keywords. Optimize customer journeys backed by real-time data.
Deliver Exceptional Customer Experiences
CommBox Connected our 1000+ clinics, 14 hospitals and 4000 agents to a single WhatsApp number. With CommBox, we automated 47% of patient requests on WhatsApp and improved CSAT by 28% from WhatsApp Self-Service.
Gil Ruda, Head of Digital at Clalit Health
Read how Clalit Healthcare transformed its patient experience with self-service on WhatsApp.
WhatsApp Marketing
Boost Conversions with WhatsApp Campaigns
Schedule and send promotional offers via WhatsApp to increase customer engagement and conversions.
Send out the latest news, newsletters, events, and offers with a personalized invitation in a few clicks.
Trigger automated reminders in case of cart abandonment to recover and increase transaction value.
Boost your Marketing & Sales with WhatsApp Automation
WhatsApp for Sales
Drive Sales and Revenue with WhatsApp Automation
Engage, capture and qualify leads effortlessly via WhatsApp. Use conversational AI chatbots to ask questions, Identify high-potential prospects and route them to sales reps when they’re ready to buy.
Book more meetings faster and boost show rates through automate meeting scheduling via WhatsApp. Seal the deal faster and boost income.
Trigger personalized product upgrade offers and renewals upon the due date. Connect an AI chatbot to continue the chat and seal the deal.
“We use CommBox for lead generation and sales automation. We achieved a 540% increase in leads and 760% growth in new customers, while reducing operational costs by 20%, all in 12 months”.
Tal Raz, VP of Business Development,
Altushuler Shaham Horizon
WhatsApp for Security
Keep Customers Data Secured with Two-Factor Authentication
Authenticate customers safely through One-Time Passwords (OTP) and two-factor authentication, sent automatically via WhatsApp.
Help customers set up new accounts by verifying their identity and sending initial passwords via WhatsApp.
Intent Engine
Smart Routing
Knowledge Base
User Behavior Triggers
Multi-Language Support
Fully Integrated into Your Existing Business Systems
Make the most out of your existing investments by embedding CommBox into your CRM and other marketing and sales systems, for a complete solution that delivers exceptional experiences on any and every channel.
Intent Engine
Smart Routing
Knowledge Base
Rules & Triggers
Multi-Language Support
Secured & Encrypted Across All Touchpoints
CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.
Embrace WhatsApp & AI to Enhance CX and Cut Costs
Book your demo