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REPORTING & ANALYTICS

Customer Experience Analytics

Uncover invaluable insights in intuitive dashboards and reports to make informed decisions that drive growth and efficiency. Better understand customers to deliver exceptional customer experiences.

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Real-time dashboards for all interactions, across any channel

Use out-of-the-box or custom dashboards to monitor all engagements, teams, agents, SLAs and more. Easily share dashboards across the entire organization for the ultimate collaboration. Leverage best practice KPIs to quickly identify areas for improvement and understand how to enhance customer experiences.

See unified conversation data

Understand channel preference and performance by analyzing historical data, customer satisfaction scores, agent performance and service response times. Leverage BI to identify trends, patterns and areas for improvement by pinpointing reasons for escalation. All dashboards and reports can be customized for color, layout, and filters to meet your specific needs.

Easy to measure and compare

Utilize our reporting and dashboards to measure and compare every aspect of your operations, be it across different channels, diverse teams or human and automated agents. Gain valuable insights that empower data-driven decisions, optimize operations, enhance customer satisfaction and drive continuous improvement.

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CX Analytics Essentials

Everything you need to deliver exceptional experiences.

Conversational Studio

Pre-built
Dashboards

Generative-AI

Automation & bot
performance

Inbound & outbound reports

Inbound & Outbound
Reports

CSAT

CSAT & Efficiency
Dashboards

data

Real-time & Historic
Data

CommBox simplifies complex operations

Empower your CX teams with the power of advanced analytics, enabling them to gain valuable insights and make data-driven decisions to deliver exceptional customer experiences.

Omnichannel

Analyze comprehensive data from various channels including business messaging, chat, social media and more. Gain unified insights into customer behavior, preferences and interactions across the entire
customer journey.

Out-of-the-box integrations

Pre-integrated with your existing systems and platforms, ensuring a seamless flow of data and faster time-to-market, enabling you to leverage valuable business data, drive meaningful insights and make informed decisions.

Proactive monitoring

Proactively monitor customer interactions, feedback, and performance metrics in real-time to identify reasons for escalation and opportunities for improvement before they impact the customer’s experience.

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Integrated business data and analytics

Stand out from the crowd by tailoring experiences on your customers channel of choice, leveraging business data to reach higher conversions and satisfaction. On-to-one communications or campaigns made easy with CommBox.

Tech Specs

CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.

Access vital insights instantly
throughout the customer journey

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

Solutions
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