Reporting & analytics
Customer Experience Analytics
Uncover invaluable insights in intuitive dashboards and reports to make informed decisions that drive growth and efficiency. Better understand customers to deliver exceptional customer experiences.
Real-time dashboards for all interactions, across any channel
Use out-of-the-box or custom dashboards to monitor all engagements, teams, agents, SLAs and more. Easily share dashboards across the entire organization for the ultimate collaboration. Leverage best practice KPIs to quickly identify areas for improvement and understand how to enhance customer experiences.
See unified conversation data
Understand channel preference and performance by analyzing historical data, customer satisfaction scores, agent performance and service response times. Leverage BI to identify trends, patterns and areas for improvement by pinpointing reasons for escalation. All dashboards and reports can be customized for color, layout, and filters to meet your specific needs.
Easy to measure and compare
Utilize our reporting and dashboards to measure and compare every aspect of your operations, be it across different channels, diverse teams or human and automated agents. Gain valuable insights that empower data-driven decisions, optimize operations, enhance customer satisfaction and drive continuous improvement.
CX Analytics Essentials
Everything you need to deliver exceptional experiences.
Automation & bot performance
Inbound & outbound reports
CSAT & efficiency dashboards
Real-time & historical data
CommBox simplifies complex operations
Empower your CX teams with the power of advanced analytics, enabling them to
gain valuable insights and make data-driven decisions to deliver exceptional
Analyze comprehensive data from various channels including business messaging, chat, social media and more. Gain unified insights into customer behavior, preferences and interactions across the entire
Pre-integrated with your existing systems and platforms, ensuring a seamless flow of data and faster time-to-market, enabling you to leverage valuable business data, drive meaningful insights and make informed decisions.
Proactively monitor customer interactions, feedback, and performance metrics in real-time to identify reasons for escalation and opportunities for improvement before they impact the customer’s experience.
Integrated business data and analytics
Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. On-to-one
communications or campaigns made easy with CommBox
Oracle Service Cloud (RightNow)
CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.
- Enterprise-grade security
- Open platform for customization
- Pre-made widgets for out-of-the-box functionality
- Flexible deployment models
- Open API