Reporting & analytics

Customer Experience Analytics

Uncover invaluable insights in intuitive dashboards and reports to make informed decisions that drive growth and efficiency. Better understand customers to deliver exceptional customer experiences.

CommBox Dashboard - Customer Experience Analytics

Real-time dashboards for all interactions, across any channel

Use out-of-the-box or custom dashboards to monitor all engagements, teams, agents, SLAs and more. Easily share dashboards across the entire organization for the ultimate collaboration. Leverage best practice KPIs to quickly identify areas for improvement and understand how to enhance customer experiences.

See unified conversation data

Understand channel preference and performance by analyzing historical data, customer satisfaction scores, agent performance and service response times. Leverage BI to identify trends, patterns and areas for improvement by pinpointing reasons for escalation. All dashboards and reports can be customized for color, layout, and filters to meet your specific needs.

Easy to measure and compare

Utilize our reporting and dashboards to measure and compare every aspect of your operations, be it across different channels, diverse teams or human and automated agents. Gain valuable insights that empower data-driven decisions, optimize operations, enhance customer satisfaction and drive continuous improvement.

CommBox - Customer Experience Analytics

CX Analytics Essentials

Everything you need to deliver exceptional experiences.

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Pre-built dashboards

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Automation & bot performance

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Inbound & outbound reports

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CSAT & efficiency dashboards

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Real-time & historical data

CommBox simplifies complex operations

Empower your CX teams with the power of advanced analytics, enabling them to
gain valuable insights and make data-driven decisions to deliver exceptional
customer experiences.


Analyze comprehensive data from various channels including business messaging, chat, social media and more. Gain unified insights into customer behavior, preferences and interactions across the entire
customer journey.

Out-of-the-box integrations

Pre-integrated with your existing systems and platforms, ensuring a seamless flow of data and faster time-to-market, enabling you to leverage valuable business data, drive meaningful insights and make informed decisions.

Proactive monitoring

Proactively monitor customer interactions, feedback, and performance metrics in real-time to identify reasons for escalation and opportunities for improvement before they impact the customer’s experience.

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Integrated business data and analytics

Stand out from the crowd by tailoring experiences on your customers channel of choice,
leveraging business data to reach higher conversions and satisfaction. On-to-one
communications or campaigns made easy with CommBox

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Oracle Service Cloud (RightNow)

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Microsoft Dynamics

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Priority ERP

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Tech Specs

CommBox Connect is easy to implement, secure and customizable, ensuring that platform transition and development are a breeze for your team.

  • Enterprise-grade security
  • Open platform for customization
  • Pre-made widgets for out-of-the-box functionality
  • Flexible deployment models
  • Open API
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Access vital insights instantly
throughout the customer journey

Build the customer experience
you always wanted