CommBox for Government & Municipalities

Be the Digital Service Citizens Expect, and More

Connect with citizens on their preferred channels and manage all requests in one interface. Automatically resolve recurring inquiries with GenAI bots, and route to a live agent when needed. Reduce call overload, deliver exceptional service and boost satisfaction while streamlining your operations.

Alerts & Notifications

Send emergency alerts and notifications to inform citizens regarding construction work, roadblocks, and more, to ensure compliance and safety.

Filing Complaints

Automate complaints filing on messaging. Enable citizens to easily file complaints (public incidents, potholes, streetlight outages or sanitation concerns), ensuring swift response and resolution.

Update Citizen Details

Enable citizens to update their personal details, such as address changes or name updates, ensuring accurate and up-to-date records.

Emergency services

Open a digital hotline to reach emergency services: police, medical assistance, fire and rescue, and more. Allow citizens to get help without calling, a critical service option in certain emergencies.

Permits and Licenses

Automate application processes from building permits to marriage licenses on messaging channels, enabling citizens to apply, track, and get approvals easily, 24/7.

Chat with a Live Agent

Allow seamless escalation to live agents for more complex issues, enhancing customer service quality.

Shift to digital customer service to boost satisfaction and efficiency

Serve more citizens in real-time across any channel

Enable citizens to connect with live agents on any channel like WhatsApp, SMS, Chat, Telegram, Email, social media and more. Manage communications across any channel from one interface – monitoring SLA, agent performance, and satisfaction. Cut call volume, handling times and operational costs.

Empower citizens to self-serve and resolve issues on the spot

Launch GenAI bots that assist citizens with repetitive requests such as updating their details, paying the bills or getting a copy of their permits, releasing human reps from repetitive work. Resolve inquiries based on your brand’s existing knowledge – CRM, website, FAQs, PDFs & more.

Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

Suggest and improve agent responses
Automated conversation summary
Standardize and enhance service level

Out-of-the-box integrations & AI-driven data management

CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.

Keep the public's data safe across all touchpoints

CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.