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IKEA CASE STUDY | COMMBOX 
How IKEA shifted 50% of inbound calls to digital customer engagement

CommBox Customer Stories

How IKEA shifted 50% of inbound calls to digital customer engagement

TADIRAN CASE STUDY | COMMBOX 
Tadiran Air automates 46% of customer inquiries on messaging

CommBox Customer Stories

Tadiran Air automates 46% of customer inquiries on messaging

BRIMAG SERVICE CASE STUDY | COMMBOX 
Brimag self-service option increases NPS X8 and reduces labor costs by 18%

CommBox Customer Stories

Brimag self-service option increases NPS X8 and reduces labor costs by 18%

57%

inquiries automated through self-service on messaging

50%

Contact center calls routed to messaging channels

35%

Reduction in manpower and operational costs

Using CommBox, we streamlined 47% of patient requests on WhatsApp across our 1000 clinics and 14 hospitals, achieving a 10% CSAT increase over six months.

Gil Ruda, Head of Digital at Clalit Health

Read how Clalit Healthcare transformed its patient experience with self-service on messaging.

Using CommBox, we automated 85% of our delivery service requests, leading to a 98% SLA enhancement, a 58% increase in CSAT, and a 35% reduction in human agent costs.

Bar Sol, Head of Customer Service at HFD Logistics

Read how HFD shifted to autonomous communications.

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