CommBox Customer Stories
How IKEA shifted 50% of inbound calls to digital customer engagement
CommBox Customer Stories
Tadiran Air automates 46% of customer inquiries on messaging
CommBox Customer Stories
Brimag self-service option increases NPS X8 and reduces labor costs by 18%
57%
inquiries automated through self-service on messaging
50%
Contact center calls routed to messaging channels
35%
Reduction in manpower and operational costs
Using CommBox, we streamlined 47% of patient requests on WhatsApp across our 1000 clinics and 14 hospitals, achieving a 10% CSAT increase over six months.
Gil Ruda, Head of Digital at Clalit Health
Read how Clalit Healthcare transformed its patient experience with self-service on messaging.
Using CommBox, we automated 85% of our delivery service requests, leading to a 98% SLA enhancement, a 58% increase in CSAT, and a 35% reduction in human agent costs.
Bar Sol, Head of Customer Service at HFD Logistics
Read how HFD shifted to autonomous communications.