1,500 clinics, 14 hospitals, 4,000 reps – Clalit improved CSAT by 28% by automating 47% of conversations on WhatsApp.
The mobile network operator diverted 37% of calls to WhatsApp and increased its agent productivity.
Clal Insurance & Finance
Learn how Clal insurance solved 57% of issues by a chatbot using Commbox’s customer communication platform.
Bezeq, the largest telecom company in Israel, uses CommBox as part of its digital transformation and reduces the load on its call centers.
IKEA redirected 50% of requests to digital channels using the Commbox platform and closed 25% of inquires with a chatbot.
Lubinski Group upgraded its customer service and operation using Commbox’s smart customer communication platform.
Bancard integrated SAP C4C with Commbox and automated its lead generation and customer communication using smart chatbots
Hispanos Services optimizes call center efficiency by up to 300% using the Commbox omnichannel customer communication solution.
Strauss Group transformed 50% of customer communication to digital channels using Commbox Smart Interaction Center.
HOT uses CommBox to enhance its social media engagement capabilities and to increase customer satisfaction in a complex and competitive market.
Tadiran adopted CommBox to allow customers to quickly schedule an air technician visit via a chatbot.
AIG uses CommBox to effectively manage its customer communication channels, ranging from email to social media, chat and SMS services, in order to meet its business objectives.
Learn how The Pheonix insurance uses Commbox to upgrade its customer service through cutting-edge customer communication technology.
Kimberly-Clark uses CommBox to leverage customer engagement for multiple brands, sectors, languages and communication channels.
Clarks is one of the largest, best-known, British-based international shoe manufacturer and retailer.