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Inquiries resolved by an AI Chatbot
Improvement in automation efficiency
Work hours saved monthly
Digital conversations managed monthly
Inquiries resolved by AI chatbot
Work hours saved monthly
Improvement in automation efficiency
Conversations managed monthly
Tadiran Air is an esteemed air conditioning company. Known for its expertise in the field, Tadiran Air specializes in providing high-quality air conditioning solutions to meet a wide range of customer needs. With a strong reputation for innovation and reliability, Tadiran Air offers an extensive range of air conditioning products and services, including installation, maintenance, and repair.
Retail & eCommerce
SMS, WhatsApp, Facebook messenger, Facebook posts, Instagram, Email, IVR, SAP
Customer service
Small size (1 – 500)
Retail & eCommerce
SMS, WhatsApp, Facebook messenger, Facebook posts, Instagram, Email, IVR, SAP
Customer service
Small size (1 – 500)
Tadiran, experiencing continuous growth and a significant surge in customer volume, especially during the Covid-19 pandemic, faced extensive overloads in their contact centers. The influx of customers reaching out through various digital channels necessitated a streamlined solution to manage these interactions efficiently.
Challenges
In addition, Tadiran expanded its customer service channels by integrating with the WhatsApp Business API through CommBox. With this integration, CommBox created a versatile multichannel chatbot, ensuring a cohesive customer experience across various channels, including WhatsApp, SMS, and chat.
Tadiran’s AI chatbot empowers customers to self-serve on digital channels:
Tadiran utilized CommBox Era AI – our conversational AI platform to automate customer experience at scale, while leveraging advanced automations.
Era AI enabled Tadiran to:
Enhanced Customer Service and Support:
Integration and Efficiency:
Seamless integration with SAP CRM, scheduling APIs, and customer APIs
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