AI Omnichannel Customer Communications Platform
Harness automation and AI to deliver unmatched customer experiences across digital channels, while keeping humans in the loop.
57%
Inquiries resolved automatically
>60%
Calls routed to digital channels
35%
Reduction in operational costs
20%
Increase in Customer Satisfaction
What makes CommBox Different?
CommBox transforms the CX industry with the perfect mix of AI technology and human interaction, packed into a comprehensive solution for automated, digital customer engagement.
One Interface for All Agents
All channels, features, automations and integrations in one Unified Inbox for human agents. Easily use and deliver valuable, personalized experiences, without the hassle.
Robust AI & Automation
The perfect mix of Conversational AI chatbots, generative AI, workflows and rules, easy to manage and scale.
Proven Business Methodology
Our unique approach and best practices enables you to route 50% of calls to digital and automate 50% of digital interactions, reducing CX costs by up to 30%.
“CommBox has been a game-changer. By combining conversational AI bots and digital human support, we’ve automated 50% of tasks on digital channels. Highly recommended!“
Galit Karadi, CEO at Brimag Service
Support customers 24/7 on digital channels from one conversational AI platform
Boost customer satisfaction. Digitally transform your customer service by offering 24/7 support and self-service across social, WhatsApp, chat, SMS, email, voice and more. Seamlessly transfer between channels to deliver personalized customer journeys for true omnichannel experience.
Resolve over 50% of inquiries with conversational AI bots
Radically increase efficiency by resolving issues faster with conversational AI via WhatsApp or any other channel. Automate common inquiries with AI chatbots built with the latest AI technologies to free human agents to focus on more urgent, complex conversations. Qualify leads, schedule meetings and give information all with self-service for quick, outcome-driven conversations.
Empower agents with an AI-driven workspace
Reduce team workload. Give your agents AI-based contact center technologies that leverage ChatGPT capabilities to increase efficiency directly from an intuitive Agent Workspace. Segment, route, summarize and respond strategically all using AI, allowing agents to spend their time provide top-notch customer service.
See what AI-infused Customer
Communications can do.
Reduce agent workload and increase customer satisfaction with the power to automate customer engagements across every digital touchpoint.
Robust Agent Workspace
designed for productivity
Deliver exceptional customer service with CommBox’s omnichannel workspace powered by AI and automation. Empower agents to understand the holistic customer journey, prioritize and route conversations, and provide outcome driven experiences. Save agent time and effort by preserving context across channels to make transfers between humans and bots seamless, while leveraging Generative AI to summarize and improve responses.
Automations to streamline
tasks, offer self-service
Deliver hyper-personalized, automated interactions that exceed consumer expectations. Unlock efficiencies and offer self-service with automated experiences that are easy to build, customize and implement, driving higher efficiencies for the entire contact center with increased agent capacity and CSAT.
Actionable analytics and reporting
Surface insights with customizable business intelligence at the click of a button. Understand the user journey, identify bottlenecks and optimize automations to greatly increase operational efficiency. See all conversation data in intuitive dashboards with actionable insights to improve conversations for your brand.
Business integrations for flexibility and extensibility
With fast implementation and out-of-the-box integrations, immediately connect to your existing business infrastructure. CommBox’s flexible platform and no-code technology allows users to easily create custom business workflows and drive personalization – giving agents and consumers the information they need, when and where they need it.
Brands deliver exceptional experiences with CommBox
Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.
IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot
The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.
Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.
Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.
HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.
Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp
The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.
Digital Healthcare Transformed: 24/7 service on digital channels from human & AI reps
Clalit, one of the largest health organizations worldwide, shifted its entire organization to digital communications, with services now being delivered by both human and AI reps, on multiple channels, and all through one omnichannel platform.
IKEA’s Successful Digital Transformation: Enhancing the Customer Experience with CommBox’s Chatbot
The retail giant enabled customers to connect and buy products on WhatsApp 24/7, automating repetitive requests and improving efficiency.
Brimag Service combines AI and human agents to boost NPS by 8X, cut costs by 18%, and skyrocket sales
The leading consumer electronics provider transformed customer service from phone-only engagements to effective resolutions on messaging channels, turning contact center agents into CX champions.
Clal Insurance AI-bot squad automates 57% of requests via WhatsApp
With CommBox’s omnichannel platform, Clal insurance transformed customer experience (CX) and efficiency. With over 2000 agents, the platform streamlined processes across multiple channels, resulting in significant improvements.
HFD Logistics: Achieving 98% Faster SLA and 58% Improved CSAT with Automation
The delivery giant revolutionized customer service by automating repetitive service requests, including package tracking, delivery address updates, and pick-up point changes. Initially phone-centric and overwhelmed during the pandemic, HFD has now evolved into an AI-powered, digital, and highly efficient operation.
Pelephone Telecom Boosts Agent Productivity by 2X with Lightning-Fast Service via WhatsApp
The mobile network operator collaborated with the customer support platform CommBox to establish WhatsApp as a communication channel, streamlining customer query resolution and achieving a remarkable 30% boost in agent productivity.
Autonomous CX Resources
Discover how ChatGPT is capable of transforming customer experience (CX).
The step-by-step journey your business needs to take in order to effectively implement AI.
Manage call center challenges effectively. Free up your agents and focus on strategic initiatives.
The step-by-step journey your business needs to take in order to effectively implement AI.
How to Solve Your Call Center’s Agent Shortage in 5 Simple Steps
Manage call center challenges effectively. Free up your agents and focus on strategic initiatives.
ChatGPT for Customer Communication — Scaling Your Business with CX Automation
Discover how ChatGPT is capable of transforming customer experience (CX).
Top Rated Customer Experience Leaders on G2
Experience a new dimension of
customer communication.
