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AI Omnichannel Customer Experience Platform

Resolve customer queries in the blink of AI

Enterprise-grade conversational AI and automations across all digital channels to deliver exceptional customer service and increase efficiency in your contact center.

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Everything you need for fast time-to-value

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Omnichannel Engagement

Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.  

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Unified Agent Workspace

One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.

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Business Automation

Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents. 

Generative AI

Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn from brand knowledge to improve agent responses, and automate conversation summaries to save agent time.

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WhatsApp Campaigns

Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.

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Reporting & BI Analytics

Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.

Advanced. Flexible. Secure.

Automate any customer inquiry across channels, including complex tasks that require personalization and secure access to third-party systems.

CommBox Platform

What makes CommBox different?

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Advanced automation

Easily automate any inquiry or process end-to-end, including those that require complex back-end tasks, to scale your customer service.

Rapid deployment

Onboard in days with seamless integration and no-code automation building. No long, costly professional services or development required.

Enterprise-grade security

The highest level of security, privacy, and compliance to safeguard customer data and ensure safe AI adoption.

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Built-in integrations

Our digital, AI-driven solution seamlessly integrates into your entire tech stack, including CRM, without disrupting existing business infrastructure.

Business integrations for complete flexibility

See how CommBox transforms CX for our customers

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Healthcare

24/7 digital healthcare: automating 50% of requests with humans & AI agents

5.2M customers. 1000 clinics. 14 hospitals. 1 WhatsApp number. Discover how Clalit automated over 50% of patient engagement.

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Consumer Electronics

Brimag Service boosts NPS X8 and cut CX costs by 18%

See how automation helped streamline customer interactions and increase sales by 35%.

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Consumer Electronics

7.6X customer acquisition: Altshuler Horizon boosts sales with AI-driven automation

Learn how Horizon streamlined lead qualification, skyrocketed sales, and reduced operational costs by 20%.

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Insurance

Clal Insurance's AI-bot squad automates 66% of requests via WhatsApp

Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.

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Logistics

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Transforming logistics: how HFD achieved 98% faster SLA and 58% CSAT improvement

Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.

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Telecom

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2X Agent Productivity: Pelephone's Journey to Lightning-Fast Service via WhatsApp

The mobile network operator routed 37% of calls to WhatsApp and offered digital self-service, streamlining their operations.

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Clalit-omnichannel-communication-service- commbox
Clalit-logo- commbox

24/7 digital healthcare: automating 50% of requests with humans & AI agents

5.2M customers, 1000 clinics, 14 hospitals, 1 WhatsApp number. Discover how Clalit streamlined patient engagement.

1 Brimag-omnichannel-communication-service commbox
LOGO BRIMAG ONLINE commbox

Brimag Service boosts NPS X8 and cut CX costs by 18%

See how automation helped streamline customer interactions and increase sales by 35%.

2 CLAL-omnichannel-communication-service-commbox
CLAL-INSURANCE-LOGO- commbox

Clal Insurance's AI-bot squad automates 66% of requests via WhatsApp

Insurance renewals, claims, FAQs and other processes successfully resolved with CommBox's advanced automation.

altshuler logo

7.6X customer acquisition: Altshuler Horizon boosts sales with AI-driven automation

Learn how Horizon streamlined lead qualification, skyrocketed sales, and reduced operational costs by 20%.

HFD-OMNICHANNEL-COMMUNICATION-DELIVERY-AUTOMATION
4 HFD LOGO commbox

Transforming logistics: how HFD achieved 98% faster SLA and 58% CSAT improvement

Automating repetitive delivery requests, including package tracking, delivery address updates, and pick-up point changes has delivered amazing results.

9 PELEPHONE-omnichannel-communication-service-commbox
9 Pelephone logo COMMBOX.

2X Agent Productivity: Pelephone's Journey to Lightning-Fast Service via WhatsApp

The mobile network operator routed 37% of calls to WhatsApp and offered digital self-service, streamlining their operations.

See CommBox in action

Book your demo now