of calls to auto centers have shifted to digital channels
of customer inquiries automated through digital self-service
increase in customer satisfaction from digital engagement
Proactively engage with customers across the customer journey
Build lasting customer relationships and convert leads into sales by proactively engaging customers at every touchpoint of their journey with automated experiences on messaging. Capture the moments that matter most and create a seamless, personalized experience that drives customer loyalty and business growth.
Shift gears from manual to cruise control with conversational self-service
Put your services on autopilot and point drivers in the right direction for any request – including repair shop locations, test drive scheduling, rentals, and pricing offers. Turn AI into a growth engine by supporting drivers 24/7 through business messaging channels, all while keeping human reps in the back seat for any case of emergency.
Automate your way
to great CX
- Automated appointment scheduling
- order processing and tracking
- On-road assistance
- Car rentals
- Dealership processes
- Loan verification
- Recall alerts
- Payment reminders and alerts
- Locations & opening hours
- 24/7 customer service and support
- Chat with a live agent
Maximize revenue through out-of-the-box integrations & AI-driven data management
CommBox integrates seamlessly with leading CRM and ERP systems, including SAP, Salesforce, Dynamics and Priority, enabling communications and media providers to offer a data-driven experience while consolidating customer data and engagement history in one centralized platform.
All the required licenses for security and privacy
CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.