FAQ

What is CommBox?

With unique and innovative products, CommBox is the first autonomous customer communication platform which is helping customers reinvent how they communicate with customers. Our AI and machine learning framework help clients deliver tools that ensure the customer is always in the front row and receiving an automated experienced to help achieved your lead generation and sales goals. Our open platform means you can perform a full-scale customisation of the system, adding JavaScript functions, customised CSS or redesigned menus. This also comes with a wide variety of integrations that will ensure we can integrate with your current platforms. There are several “Out of the Box” widgets to get you started but after that, the CommBox platform is one of the most scalable out there. Whilst some of our competitors offer excellent solutions, the single platform 360-degree omni-channel experience provided by CommBox sets us above the rest. From Facebook to WhatsApp, Twitter, SMS, email and phone calls, your agents can see everything in one place through the smart inbox to create an amazing experience for the customer.

Installing CommBox – setting up your new workplace. How much time it usually takes?

After you sign up the NDA you’ll be up and running in no time. It usually takes up to 7 business days to connect all applicable channels. In case you are using a chatbot as a service channel it may take up to 14 days to deliver the product to serve your customers. In case you have signed up for the WhatsApp business API using the CommBox omnichannel platform as the official partner you should expect up to 30 days verification process handled by WhatsApp business to verify your existing business.

What about pricing? Can I upgrade or downgrade any time?

Yes. We understand that your business is flexible and has different needs. CommBox is built to help you grow your business at scale. Your success and use of the platform are important to us as we understand how hard it might be sometimes to implement new platforms to work harmonically with existing ones. You can simply upgrade/downgrade your current subscription at any time just send us an email to: contact@commbox.io it will take up to 24 hours to deliver.

What type of support do I get?

We are proud of our support hero’s. Therefore, as a CommBox customer you get several support plans you can choose from. Basic support – this type of support is available through email, phone, and WhatsApp from Sunday to Thursday 09:00-18:00 GMT +2. Hero’s support – this type of support is available through email, phone, and WhatsApp from Sunday to Thursday 09:00-21:00 GMT +2. Superhero’s support – this type of support is available through email, phone, and WhatsApp from Sunday to Thursday 24/7.

What makes CommBox better than its competitors?

Not like any other platforms, CommBox is the first autonomous customer communication center for teams at all sizes. With awesome support, out of the box product powered by AI, competitive pricing module and state of the art automation features CommBox already implemented in top companies around the globe. It perfectly fits any type of business regardless of its specific use case. CommBox utilizes Artificial Intelligence (AI) and its applications such as machine learning and natural language processing to produce an exceptional and most updated customer experience. Choosing the right vendor for your communication and data needs can be a challenge and it is important that you pick the right partner. There are several reasons why CommBox should be your partner of choice.

Flexible Deployment

We recognise that businesses have different infrastructures and frameworks when it comes to IT needs. With that in mind, we offer solutions to suit your individual circumstances. – Cloud – with Big Data and machine learning comes the inevitable use of cloud technology. Our fully managed solution can work out-of-the-box on an all cloud network. – Isolated Cloud – We have flexible installation and configuration processes to work with any number of servers if you want to run your own set of nodes in an isolated cloud network. This means you can separate and encrypt your data efficiently. – On premise – if you are yet to move to a cloud server that is not a problem either. CommBox has a full on-premise deployment model available where you can decide on the procedures to keep your data safe

Security

With new technology comes new threats and CommBox do everything we can to negate any potential problems. We offer enterprise-grade security capabilities that ensures full control of your data. It is packed with features to ensure safe transportation as well as automatic identification, obfuscation, IP whitelisting and much more. With large companies like AIG and DHL being some of our customers, we know they wouldn’t settle for anything less than the highest standards.

Omni-Channel by design

Whilst some of our competitors offer excellent solutions, the single platform 360-degree omni-channel experience provided by CommBox sets us above the rest. From Facebook to WhatsApp, Twitter, SMS, email and Chat, your agents can see everything in one place to create an amazing experience for the customer and empower the workplace of your agents. Presently, CommBox has 16, 000, 000 end-users as well as trusted by more than 200 enterprises worldwide.

What about my demo user?

All demo users are completely free of charge and are valid for a period of 14 days. In order to get a demo user just ask us and we will get you all set up and ready for your CommBox experience. 14 days not enough? No worries, just let us know and we will take care of the rest.

Integrations?

Integrations made so easy… Using our API and apps framework you can build pretty much anything you like. We also have ready-made integrations to the popular CRM & ERP systems.

Do you have a mobile app?

Absolutely. You and your agents can download our mobile app directly from the google play store and communicate with customers on the go. Download the App

Where can I see all pricing plans?

All pricing plans can be found at our pricing page HERE.

What are the payment methods available?

All users can pay using PayPal and or credit or debit card. Payments are being processed using our partner vendor 2Checkout and will appear on your credit/debit card statement as “CommBox – BumpYard”.

What languages does CommBox support?

CommBox is supported in more than 22 languages, which also include RTL (right to left) languages. English, Spanish, Portuguese, German, Dutch, French, Italian, Russian, Chinese, Japanese, Finnish, Hebrew, Arabic, Turkish, Polish, Romanian, Greek, Hungarian, Bengali, Czech, Thai, Vietnamese.

What problems does CommBox solve?

At its core, the CommBox omnichannel platform philosophy is about endorsing a better way of working. Better in this context means technology that just works, empowering agents to be more efficient, and leveraging data to action business improvements far into the future. Below are some of the major problems CommBox helps solve at any business.

AI Boosted Efficiency with Chatbots

Does every customer query require a human agent to respond to? No. Do you experience a spike in call volumes at certain times of the day or certain months of the year? If you answered yes, then the CommBox Chatbots can help alleviate the pressure on your agents. The CommBox Chatbots can be designed to answer lots of simple customer questions and free agents up to work more closely with customers with complex problems. No more repetitive tasks for your agents!

Customer Retention

It’s cheaper to keep an existing customer than it is to attract new customers, and this is why mastered customer retention is key. Providing great customer service is by far the best way to retain customers. With CommBox real-time dashboard, you have quick and easy access to customer data and customer lead information. You can use reports to gain actionable insights into your business, design more powerful customer journey maps, and design a roadmap for the future. The more you know about your customers, the better equipped you are to connect with them and deliver what they want.

Brand Reputation

With fast and reliable customer service, you can build and maintain a stellar reputation. This reputation will help set you apart from your competition and shine. It will also attract new customers to your business.

Save in operational costs

When you implement CommBox you immediately start to save big bucks.

  • Less agents to pay for – more automation processes
  • Ditch the expensive phone channel towards digital customer communications
  • Some companies are not using CRM systems (They are really expensive)
  • One agent can handle multiple requests at a time
  • The CommBox chatbot can resolve up to 40% of customer requests

Where do I find documentation and information about CommBox API?

Simply go to our resources page HERE there you can find some tools that may help you to make your CommBox experience richer and more effective. Information about our API can be found HERE.

Is CommBox an official partner with WhatsApp?

Yes. CommBox is an official partner of WhatsApp and selected officially among 50 companies worldwide. CommBox selected due to its cutting-edge technological solution that provide a true omnichannel customer communication to make the world better for both the brands and the customers. Click HERE to verify CommBox official listing.

What companies are using CommBox?

Our customers range from small businesses to Fortune 500 companies. We serve a variety of industries including telecom, governments, finance, healthcare, retail, E-commerce, and more. You can read our customer success stories and case studies HERE.

What about security?

CommBox offers enterprise-grade security capabilities that ensures full encryption on rest of sensitive information. Our bulletproof security is packed with features that offer secure transport of data as well as automatic identification and obfuscation of sensitive information, IP whitelisting, advanced data filtering, flexible deployment models (cloud, private cloud, and on-premise), and much more. The CommBox platform is used by organizations that demand high level, information security standards such as: banks, insurance companies, large retailers, healthcare, and government organizations. To read the full security protocol please click HERE.

GDPR Compliance

CommBox complies with the EU GDPR (European Union General Data Protection Regulation) framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. CommBox has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access, and enforcement.

Surprise!
We have rebranded blank

Thank you BumpYard. Hello CommBox

Say hello to CommBox.io, the intelligent customer communication center for live and automated interactions.

We’re extremely excited to announce that we have changed our company name to CommBox. It’s still the same company with the same awesome people! just a new name, a fresh look, and a brighter future.

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