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One platform for Cost-Efficient Customer Service

Manage all interactions across any channel from a unified interface. Route calls from IVR to messaging channels, automate repetitive queries with GenAI bots and measure agent performance in real-time to increase productivity and satisfaction while reducing costs. 

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24/7 Automated & Live Support

Utilize GenAI bots to resolve queries and technical issues across any channel 24/7. Route only complex tasks to live agents. 

Appointment Scheduling

Enable customers to schedule and modify appointments on any channel to enhance handling times and increase show rates.

Digital Signature 

Empower customers to sign forms on messaging channels. Send and receive signed documents, reducing manual filing and processing time.

Store Locations & Opening Hours

Help customers navigate to your office or branch during opening hours. Increase in-store visits and reduce call overload. 

Reminders & Notifications

Automate reminders to customers regarding appointments, deliveries, recalls, policy changes, etc. Reduce manual work and increase retention.

Renewals & Upgrades

Enable customers to renew plans or upgrade services via messaging. Facilitate easy, frictionless renewals and ensure consistent revenue flow. 

Meet the new hybrid customer service team

Reach exponential value with the perfect mix of automated and human customer service agents, all working seamlessly as one.

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Automated agents are on hand 24/7 across every digital channel to resolve more customer inquiries with less human effort.

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No repetitive work means higher impact of human agents. Agents are free to focus on high-value engagements.

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Guide agents and managers to understand business performance and balance between CX and efficiency.

Easy and outcome-driven

Deliver digital experiences that cater to your customers’ needs in a way that’s as easy, efficient and natural as having a face-to-face interaction.

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The self-service customers crave

Customers navigate their lives digitally and crave self-service. Supercharge your self-service by turning it into a conversational experience that’s intuitive and outcome-driven by design.

Infused with AI tools

Put AI to work for you and your teams. With NLP, intents and generative AI , you can resolve issues fast and accurately, and give customers the results they are looking for.

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Supercharge agent efficiency with on-demand knowledge

Increase agent productivity and slash handling times with Agent AI Assist that empowers your agents with the most up-to-date information and standardized responses at their fingertips, as well as embedded tools to instantly automate tasks.

  • Suggest and improve agent responses
  • Automated conversation summary 
  • Standardize and enhance service level
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Integrated into your systems

Easily integrate with your existing business systems and investments by embedding CommBox into your CRM and other customer service systems to create a complete solution that delivers seamlessly on any channel.

"We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, automating 47% of patient requests, and increasing satisfaction rates."

Head of Mobile & Web Development at Clalit Health

Read how Clalit Health increased satisfaction through conversational self-service.

CommBox is for everyone- solve small or scale to enterprise capacity

Whether you’re ready to automate at scale or just need to streamline a single process, we’ve got you covered and will prove ROI in weeks.


24/7 support

Never leave your customers hanging. Explore how CommBox’s AI agent empowers brands to successfully offer self-serve day or night.

Appointment management

Enable customers to easily schedule, modify, or cancel any type of meeting while prioritizing personalization through automated booking.


Automated renewals

Discover how top insurance, financial services, and retail companies are increasing their conversion rates and improving customer satisfaction by leaving manual renewals behind.

Delivery status & notifications

Provide personalized interactions from purchase to delivery, and empower customers to easily track their package status, locate and modify pick-up locations at all times.


Give customers exceptional experiences with efficiency

CommBox Era AI Generative AI for Customer Service Automation

Leverage Generative AI to boost automation and & agent efficiency

Leverage AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app


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