commbox for retail & ecommerce
Automate & Personalize CX with the AI-driven eCommerce Assistant
Maximize retail sales and customer satisfaction. Engage across social and messaging channels while reducing costs. Guide customers throughout their journey and post-sale experience, while perfectly balancing AI and human assistance.
98%
SLA improvement
36%
increase in CSAT
+50%
of shoppers’ requests resolved automatically
Personalized customer journey across channels, anywhere, anytime
73% of consumers use multiple channels to discover and buy products. With CommBox, retailers and eCommerce businesses can provide tailored shopping experiences on WhatsApp, Facebook Messenger, Instagram, and more channels – all while managing interactions and supporting customers across channels from a single interface.
Automate product offerings and payments with an AI shopping assistant
Automate the shopping experience from the first message to checkout by providing personalized purchase recommendations, cart abandonment alerts, and promotional messages – all while supporting customers 24/7 through digital self-service.
360° solution for
eCommerce and Retail
- Product information
- Catalog carousel
- Payment processing
- Tracking and managing order status
- Handling returns and exchanges
- Brick and Mortar – information & opening hours
- Technical support
- Promotions and discounts
- 24/7 customer support via messaging
- Get password/account information
- Chat with a live agent
Integrated into your business critical systems
Our platform seamlessly integrates with leading CRMs and ERP systems, such as SAP, Salesforce, and Priority, to streamline operations and improve overall business performance. CommBox simplifies the buyer journey by empowering retailers to efficiently manage returns and exchanges, check inventory for new orders, and access real-time customer data.
keep customers’ data safe with enterprise-grade security
CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.