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COMMBOX FOR RETAIL & ECOMMERCE

Boost Retail Sales and Enhance Support with AI-Driven Automation

Turn occasional visitors into loyal customers . Utilize AI bots to deliver exceptional shopping experiences across web, social and messaging channels – from product discovery, to purchase, to support. Boost average order value, retention and increase sales.​

COMMBOX FOR RETAIL & ECOMMERCE

Product Information

Provide customers with detailed product descriptions to enhance their purchase decisions.

Catalog Carousel

Showcase your products effectively with a visually appealing carousel to increase items per cart and average order value.

Promotional Campaigns

Launch bulk, personalized messages with discounts and special offers.  Boost conversions, increase online and in-store visits, and drive growth.

billing icon

Payment Processing

Simplify payment collection by ensuring a seamless checkout experience on messaging channels.

Order Tracking and Status

Keep customers informed on their package status and allow pickup point changes via messaging. Automate order-related inquiries and improve customer satisfaction.

Returns and Exchanges

Automate returns and exchanges on messaging channels to increase efficiency, trust and loyalty.

"With CommBox, IKEA shifted 50% of support calls to WhatsApp, automating repetitive customer requests and providing customers with relevant information. By integrating with IKEA's CRM, CommBox enabled the retail giant to streamline support, and provide tailored experiences"

Read how IKEA transformed its support with WhatsApp automation.

Embrace a New Era of Retail Powered by GenAI

Personalized buyer journeys across channels, anywhere, anytime

Provide tailored shopping experiences on WhatsApp, Facebook Messenger, Instagram, chat, and more. Manage and support customer inquiries across channels from a single interface.

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Automate product offerings and payments with a branded AI shopping assistant

Automate the shopping experience from the first message to checkout by providing personalized purchase recommendations, cart abandonment alerts, and discounts – all while supporting customers 24/7 with digital self-service.

Out-of-the-box integrations & AI-driven data management

Our platform seamlessly integrates with leading CRMs and ERP systems, such as SAP, Salesforce, and Priority, to streamline operations and improve overall business performance. CommBox simplifies the buyer journey by empowering retailers to efficiently manage returns and exchanges, check inventory for new orders, and access real-time customer data.

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Keep customers’ data safe with enterprise-grade security

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

CYBER ESSENTIALS
GDPR
ISO 27001
ISO 27701
SOC 2 Type II
VPAT Compliance
CYBER ESSENTIALS
GDPR
ISO 27701
ISO 27001
SOC 2 Type II
VPAT Compliance

Automate retail sales and support. Deliver exceptional experiences.

Book your demo now

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

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