CommBox for Retail & eCommerce| Digital Engagement and Automation Solution | eCommerce Assistant

commbox for retail & ecommerce

Automate & Personalize CX with the AI-driven eCommerce Assistant 

Maximize retail sales and customer satisfaction. Engage across social and messaging channels while reducing costs. Guide customers throughout their journey and post-sale experience, while perfectly balancing AI and human assistance. 


SLA improvement


increase in CSAT


of shoppers’ requests resolved automatically

Personalized customer journey across channels, anywhere, anytime  

73% of consumers use multiple channels to discover and buy products. With CommBox, retailers and eCommerce businesses can provide tailored shopping experiences on WhatsApp, Facebook Messenger, Instagram, and more channels – all while managing interactions and supporting customers across channels from a single interface.

CommBox for Retail & eCommerce| Digital Engagement and Automation Solution

Automate product offerings and payments with an AI shopping assistant  

Automate the shopping experience from the first message to checkout by providing personalized purchase recommendations, cart abandonment alerts, and promotional messages – all while supporting customers 24/7 through digital self-service.

360° solution for
eCommerce and Retail

  • Product information 
  • Catalog carousel 
  • Payment processing 
  • Tracking and managing order status
  • Handling returns and exchanges
  • Brick and Mortar – information & opening hours 
  • Technical support
  • Promotions and discounts
  • 24/7 customer support via messaging
  • Get password/account information
  • Chat with a live agent  
CommBox for Retail & eCommerce| 360° solution for eCommerce and Retail | Digital Engagement and Automation Solution | Delivery status

Integrated into your business critical systems  

Our platform seamlessly integrates with leading CRMs and ERP systems, such as SAP, Salesforce, and Priority, to streamline operations and improve overall business performance. CommBox simplifies the buyer journey by empowering retailers to efficiently manage returns and exchanges, check inventory for new orders, and access real-time customer data.

CommBox for Retail & eCommerce | Integrations

keep customers’ data safe with enterprise-grade security 

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

CommBox ISO Compliance | ISO 27001
CommBox ISO Compliance | ISO 27701
CommBox HIPPA Compliance |
CommBox GDPR Compliance |
CommBox Cyber Essentials Compliance

Discover the latest in
AI-driven retail experience

Build the customer experience
you always wanted