CommBox Logo transparent

COMMBOX FOR RETAIL & ECOMMERCE

Automate & Personalize CX with the AI-driven eCommerce Assistant

Maximize retail sales and customer satisfaction. Engage across social and messaging channels while reducing costs. Guide customers throughout their journey and post-sale experience, while perfectly balancing AI and human assistance.

COMMBOX FOR RETAIL & ECOMMERCE

98%

SLA improvement

 

36%

increase in CSAT

+50%

of shoppers’ requests resolved by AI bot

5 Tadiran-logo CommBox
15 IKEA logo commbox
strauss-water-logo

Personalized customer journey across channels, anywhere, anytime

73% of consumers use multiple channels to discover and buy products. With CommBox, retailers and eCommerce businesses can provide tailored shopping experiences on WhatsApp, Facebook Messenger, Instagram, and more channels – all while managing interactions and supporting customers across channels from a single interface.

CommBox-omnichannel-bot-CX-digital

Automate product offerings and payments with an AI shopping assistant

Automate the shopping experience from the first message to checkout by providing personalized purchase recommendations, cart abandonment alerts, and promotional messages – all while supporting customers 24/7 through digital self-service.

360° solution for
eCommerce and Retail

  • Product information 
  • Catalog carousel 
  • Payment processing 
  • Tracking and managing order status
  • Handling returns and exchanges
  • Brick and Mortar – information & opening hours 
  • Technical support
  • Promotions and discounts
  • 24/7 customer support via messaging
  • Get password/account information
  • Chat with a live agent  
delivery-status-bot

Integrated into your business critical systems

Our platform seamlessly integrates with leading CRMs and ERP systems, such as SAP, Salesforce, and Priority, to streamline operations and improve overall business performance. CommBox simplifies the buyer journey by empowering retailers to efficiently manage returns and exchanges, check inventory for new orders, and access real-time customer data.

new-integration

Keep customers’ data safe with enterprise-grade security

CommBox provides enterprise-grade security with complete encryption of sensitive information. Our security features include IP whitelisting, advanced data filtering, and flexible deployment options, such as cloud, private cloud, and on-premises.

ISO-27001
iso-27701
HIPAA compliant
gdpr
CYBER-ESSENTIALS
vpat-icon-1024x1024
gdpr
ISO-27001
iso-27701
HIPAA compliant
CYBER-ESSENTIALS

Discover the latest in
AI-driven retail experience

Products
CommBox Era AI Generative AI for Customer Service Automation

Leverage Generative AI to boost automation and & agent efficiency

Leverage AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

Solutions
Resources
Company
Language

Already have an account? Sign in