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AI Customer Engagement Pricing

A clearer path to
AI ROI

Usage-based pricing designed to help you scale AI while keeping costs tied to measurable business value.

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No hidden cost — Live in ~6 weeks
70%
Resolved by AI
57%
Lower service costs
6 weeks
To go live
Powering 100M+ conversations annually for 300+ global enterprises
Interactive ROI calculator

Estimate your return from AI automation

Use your numbers to estimate annual savings, ROI, and payback in real time.

CommBox

Calculate your AI automation ROI

Adjust your numbers below — results update instantly.

01 — Annual customer inquiry volume
Inquiries across all channels
50K
25K50K100K250K500K750K1M2M3M
02 — Desired AI channel mix
Voice vs. digital
60% voice · 40% digital
100% Digital50 / 50100% voice
03 — Volume pricing
One price per conversation. It drops as you grow.
Annual volumePrice / conversation
0 – 250K$0.70
250K – 500K$0.65
500K – 1M+$0.47
Voice AI billed separately at $0.30 / min for AI-handled calls.
Your estimated net annual savings
$27,100
Savings after your CommBox investment
ROI
77%
Gross savings
$62,500
Payback period
15.7 mo
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Calculation assumptions
AI automation rate60%
Avg. conversation duration5 min
Blended agent cost$25 / hr

Gross savings = automated conversations × agent labor cost per conversation. Net savings subtract your CommBox usage cost (digital rate + voice minutes) on the automated volume. Estimates are indicative and subject to final assessment.

In every plan

The whole platform. No feature paywalls.

No tiers to unlock core features. Every CommBox deployment includes the AI customer engagement platform.

The CommBox platform — AI agents across channels, connected to your systems and human experts

Every channel, unified

WhatsApp, chat, email, social, SMS and voice in one AI-powered inbox — one conversation thread across every touchpoint.

Production-ready AI agents

Generative AI resolves inquiries end-to-end and hands off cleanly to human agents, with full context, when it matters.

Enterprise guardrails

Control when AI can reason and when it must follow deterministic rules and compliance requirements.

No rip-and-replace

Orchestrate AI workflows across your existing CRM, ERP and telephony — no need to replace your core stack.

Analytics & insight

Turn every conversation into operational intelligence with live dashboards and automation reporting.

Live in ~6 weeks

A dedicated team gets you into production fast, with proven automation workflows from day one.

Proven at enterprise scale

Delivering ROI, not risk

Results from real CommBox deployments across global brands.

70%
Customer requests automated on WhatsApp
"CommBox has been a true partner, helping us automate customer requests on WhatsApp and deliver faster, more efficient service at scale."
Maya Sinai Haviv
Product Team Lead
Logistics
1,500
Clinics connected on one CX platform
"CommBox's AI agents now handle 47% of customer requests while providing members instant, 24/7 support across digital channels."
Gil Ruda
Head of Digital
Health
12%
Increase in lead conversions in two weeks
"With CommBox, we deployed AI-powered customer engagement across multiple regions, helping customers find answers faster while increasing lead conversions and operational efficiency."
Joerg Hufschmid
Sr. Digital Marketing Manager, Europe
Enterprise IT
42%
Customer inquiries resolved end-to-end
"With CommBox, we automated fan support on WhatsApp and now provide 24/7 service with faster response times and greater operational efficiency."
Maor Busani
Digital Innovation & Service Optimization
Sports
Pricing FAQ

Everything you need to know

How does usage-based pricing work?+
You pay a set rate for each customer conversation CommBox handles. As your annual volume grows, your per-conversation rate steps down automatically — from $0.70 to as low as $0.47 — so scaling up lowers your unit cost instead of raising it.
What counts as a "conversation"?+
A conversation is a complete customer interaction across any digital channel — chat, WhatsApp, email, social or SMS — regardless of how many messages it contains. Voice is measured separately in AI-handled minutes.
How is Voice AI billed?+
Voice AI is billed at $0.30 per minute for AI-handled calls, on top of your plan. You only pay for minutes the AI actually handles — human-agent time isn't metered by CommBox.
Are there setup or per-seat fees?+
There are no per-seat license fees — add as many agents as you need. Onboarding is guided by a dedicated team, and most enterprises are live in about six weeks. Any implementation scope is agreed up front, with no surprises.
Do the annual discounts apply automatically?+
Yes. As your annual conversation volume crosses each threshold, the lower rate applies automatically — you don't need to renegotiate or switch plans to benefit.
Are the ROI calculator numbers guaranteed?+
The calculator gives an indicative estimate based on transparent assumptions. Your actual results depend on your channel mix, automation rate and agent costs — we'll build a precise model with you in a consultation.
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Launch production-ready AI agents in just 6 weeks

Book a short consultation and we'll map your volume, channel mix and automation goals to a precise CommBox plan — and show you the numbers behind it.

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