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PRICING PLANS

All-In-One Solution for Automated
Customer Engagement

Choose the best plan for your business

Essential

The digital engagement suit to elevate your customer journey with ease.

*Minimum 10 Agents *10GB Storage

Advanced

Supercharge your customer engagement with automation, CRM connectors and more.

*Minimum 10 Agents

Premium

Experience the full power of CommBox with additional features and customizations.

*Minimum 10 Agents

Deploy AI for Customer Engagement
at Scale

Additional Licenses & Add-ons

AI Chatbot License

Deploy a smart AI agent to convert and serve your customers 24/7

BI Reporting

Get deep insights on customer engagement, agent performance, SLA, CSAT, etc.

Customization & Development

Create a highly customized automated experience.

5739394-200

We connected our contact center’s 4,000 agents, 1000+ community clinics, and 14 hospitals to CommBox, thereby improving the patient experience and efficiency.

Head of Mobile & Web Development at Clalit Health

Read how Clalit automated 47% of patients’ requests through conversational self-service.

clalit image commbox

We support you all the way
From onboarding to deployment to scale.

Frequently asked questions

What is CommBox?

CommBox is the first autonomous customer communication platform. CommBox includes advanced AI and omnichannel capabilities that enable customer service and sales teams to seamlessly engage with customers on native messaging channels, including chat, email, social, voice, and video from a single interface. CommBox is connected to core business systems and facilitates automation across all touchpoints to deliver personalized customer experiences at scale.

What channels does CommBox support?
CommBox is the first autonomous customer communication platform. CommBox includes advanced AI and omnichannel capabilities that enable customer service and sales teams to seamlessly engage with customers on native messaging channels, including chat, email, social, voice, and video from a single interface. CommBox is connected to core business systems and facilitates automation across all touchpoints to deliver personalized customer experiences at scale.
Does CommBox include voice calls?
Yes, CommBox’s agent workspace includes Amazon Connect voice solution, enabling teams to make, receive and record voice calls.
How much time does onboarding take?

It usually takes up to 7 business days to connect all applicable channels. If you are using a chatbot as a service channel, it may take up to 14 days to deliver the product to serve your customers. In case you have signed up for the WhatsApp business API using the CommBox omnichannel platform as the official partner, you should expect up to 30 days verification process handled by WhatsApp business to verify your existing business.

Does CommBox offer 24/7 support?
Yes, support is available through email, phone, and WhatsApp 24/7.
Why is CommBox better than its competitors?
CommBox includes robust automation which lives within our omnichannel platform, not need for external providers. Our solution includes messaging, automation, chatbots and generative AI, an all-in-one solution. CommBox is used by companies across sectors, adaptive to any change or business need.
Does CommBox have a mobile app?

Yes. You and your agents can download our mobile app directly from the App Store or Google Play and communicate with customers on the go.

Download the CommBox app on AppStore
Download the CommBox app on Google Play

What languages does CommBox support?
CommBox supports over 22 languages, which also include RTL (right to left) languages. English, Spanish, Portuguese, German, Dutch, French, Italian, Russian, Chinese, Japanese, Finnish, Hebrew, Arabic, Turkish, Polish, Romanian, Greek, Hungarian, Bengali, Czech, Thai, Vietnamese.
Is CommBox an Official WhatsApp API provider?
Yes. CommBox is an official Meta partner of selected among 50 companies worldwide. CommBox was selected due to its cutting-edge solution that provides true omnichannel customer communication to make the world better for both the brands and the customers.
What companies are using CommBox?

Our customers range from SMBs to Fortune 500 companies, serving companies like IKEA, AIG, and Clarks.

We serve a variety of industries including telecom, governments, finance, healthcare, retail, E-commerce, and more. You can read our customer success stories and case studies here.

What security does CommBox offer?
CommBox offers enterprise-grade security, ensuring complete encryption of sensitive information. Our security features comprise of IP whitelisting, advanced data filtering, and flexible deployment options, including cloud, private cloud, and on-premises, among others.
Is CommBox compliant with GDPR?

Yes. CommBox complies with the EU GDPR (European Union General Data Protection Regulation) framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. CommBox has certified that it adheres to notice, choice, onward transfer, security, data integrity, access, and enforcement requirements.

CommBox is also compliant with ISO and HIPPA. For more information, visit our security and compliance center

Turn every conversation
into actual revenue.

 

Essential

*Annual Plan
The digital engagement suit to elevate your customer journey with ease.

Advanced

*Annual Plan
Going beyond digital engagement with automation and out-of-the-box integrations.

Premium

*Annual Plan
Experience the full power of CommBox with additional features and customizations.
Channels
Facebook Messenger
SMS
WhatsApp
Instagram
Telegram
Email
YouTube
Web/In-App Chat
Google Business Messages
Voice
Video
Apps & Features
Digital Forms (eSignature)
App Store Review
Google Play
Web Syndication
Visual Navigator
Customer Satisfaction Survey
Customer Service App
Contact Us App
3rd party integrations
Voice Connectors
CRM Connectors
Advanced Customization
2FA
Automation
Auto Assignments
Business Logic Rules
AI Chatbot
Predictive AI (Agent Assist)

 

 

 

 

BI & Analytics
Insights
SLA
User Custom Fields
Dashboard
Notes:
CommBox license price includes:

*Software includes future released product features and capabilities during the subscription period.
*One Year Vendor support via mail.

Products
CommBox Era AI Generative AI for Customer Service Automation

Generative AI to boost automation & agent efficiency

Leverage Conversational AI chatbots, custom workflows, ChatGPT and more

Connect agents across channels to offer an omnichannel experience

Tailor CommBox to your needs with complete client-level customization

Engage thousands of customers in a single click

Make informed decisions with dashboards and reports

Integrate seamlessly with every channel, system & app

Solutions
Resources
Company
Language

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