CommBox is the first autonomous customer communication platform. CommBox includes advanced AI and omnichannel capabilities that enable customer service and sales teams to seamlessly engage with customers on native messaging channels, including chat, email, social, voice, and video from a single interface. CommBox is connected to core business systems and facilitates automation across all touchpoints to deliver personalized customer experiences at scale.
It usually takes up to 7 business days to connect all applicable channels. If you are using a chatbot as a service channel, it may take up to 14 days to deliver the product to serve your customers. In case you have signed up for the WhatsApp business API using the CommBox omnichannel platform as the official partner, you should expect up to 30 days verification process handled by WhatsApp business to verify your existing business.
Yes. You and your agents can download our mobile app directly from the App Store or Google Play and communicate with customers on the go.
Download the CommBox app on AppStore
Download the CommBox app on Google Play
Our customers range from SMBs to Fortune 500 companies, serving companies like IKEA, AIG, and Clarks.
We serve a variety of industries including telecom, governments, finance, healthcare, retail, E-commerce, and more. You can read our customer success stories and case studies here.
Yes. CommBox complies with the EU GDPR (European Union General Data Protection Regulation) framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. CommBox has certified that it adheres to notice, choice, onward transfer, security, data integrity, access, and enforcement requirements.
CommBox is also compliant with ISO and HIPPA. For more information, visit our security and compliance center
© 2024 CommBox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Accessibility Statement. Sitemap.
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© 2024 Commbox. All rights reserved. End User License Agreement. Privacy Policy. Security & Compliance. Sitemap.
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Essential*Annual PlanThe digital engagement suit to elevate your customer journey with ease. |
Advanced*Annual PlanGoing beyond digital engagement with automation and out-of-the-box integrations.
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Premium*Annual PlanExperience the full power of CommBox with additional features and customizations. |
Channels |
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Facebook Messenger |
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SMS |
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Telegram |
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YouTube |
✓ |
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Web/In-App Chat |
✓ |
✓ |
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Google Business Messages |
✓ |
✓ |
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Voice |
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✓ |
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Video |
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✓ |
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Apps & Features |
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Digital Forms (eSignature) |
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✓ |
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App Store Review |
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✓ |
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Google Play |
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✓ |
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Web Syndication |
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✓ |
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Visual Navigator |
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✓ |
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Customer Satisfaction Survey |
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Customer Service App |
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Contact Us App |
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✓ |
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3rd party integrations |
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Voice Connectors |
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✓ |
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CRM Connectors |
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Advanced Customization |
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2FA |
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Automation |
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Auto Assignments |
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Business Logic Rules |
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✓ |
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AI Chatbot |
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✓ |
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Predictive AI (Agent Assist) |
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✓ |
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BI & Analytics |
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Insights |
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SLA |
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User Custom Fields |
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Dashboard |
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